Care Coordinator – Work From Home – Il Jobs

Previous experience working in a remote/work from home setting is preferred

2-4 years experience in high volume call center preferred where communication and active listening skills have been utilized

REMOTE DETAILS:You will work from home, full-time.

High school diploma, GED or equivalent, or equivalent work experience, preferred

Prior experience working with Microsoft Office is preferred

Prior experience working with order placement systems and tools preferred

Previous work from home experience

Use exceptional customer service and interpersonal skills to answer calls regarding retirement products such as 401k, IRA's and 403(b) investments.

Identify customer needs and provide personalized service to ensure positive and meaningful outcomes; engage more knowledgeable team members as needed.

Associate’s degree in a business field or equivalent experience

One year of call center or customer service experience, or financial services industry experience

Work From home/call center environment - must have work environment with minimal distractions

Bonus would be to have experience working in energy/utility business or common knowledge of how they operate

Previous experience in billing, customer service, or other related fields

Excellent written and verbal communication skills

Find and inform customers about unpaid accounts

Receive and post payment to customer's account

Advise and follow-up with customers on unpaid accounts

Case management and discharge planning experience preferred

Utilizes negotiation skills to secure appropriate options and services necessary to meet the member’s benefits and/or healthcare needs.

Utilizes influencing/ motivational interviewing skills to ensure maximum member engagement and promote lifestyle/behavior changes to achieve optimum level of health.

2+ years experience in behavioral health, social services or appropriate related field equivalent to program focus

Confidence working at home/independent thinker, using tools to collaborate and connect with teams virtually

Excellent analytical and problem-solving skills