Billing Customer Care Specialist Ii
By Lumen At , Remote $42,120 - $93,840 a year
Ability to prioritize with good time management skills
Provide status updates to billing management for aging tickets and other reports as requested
A combination of education and experience is acceptable
Ability to understand and utilize multiple systems for billing and dispute management.
Work cross functionally with sales and service delivery teams to correct systems, invoices, and improve the customer experience
Consult with managers or senior staff members on non-routine issues

Are you looking for an exciting opportunity to make a difference in the lives of others? We are looking for a Care Connection Specialist II to join our team and help us provide quality care to our patients. You will be responsible for providing support to patients and their families, coordinating care plans, and ensuring that all services are delivered in a timely and efficient manner. If you are passionate about helping others and have excellent communication and organizational skills, this could be the perfect job for you!

Overview Care Connection Specialist II is a professional who provides support to individuals and families in need of assistance with accessing and navigating health care services. This position is responsible for providing comprehensive case management services to clients, including assessment, planning, coordination, monitoring, and evaluation of services. The Care Connection Specialist II will also provide advocacy and education to clients and their families. Detailed Job Description The Care Connection Specialist II is responsible for providing comprehensive case management services to clients, including assessment, planning, coordination, monitoring, and evaluation of services. The Care Connection Specialist II will also provide advocacy and education to clients and their families. The Care Connection Specialist II will work closely with other health care professionals, community organizations, and other stakeholders to ensure that clients receive the best possible care.

The Care Connection Specialist II will:

• Develop and maintain relationships with clients, families, and other stakeholders
• Assess client needs and develop individualized care plans
• Coordinate and monitor services provided to clients
• Advocate for clients and their families
• Educate clients and their families about health care services and resources
• Provide support and guidance to clients and their families
• Monitor client progress and evaluate outcomes
• Maintain accurate and up-to-date records
• Participate in team meetings and other professional development activities
Job Skills Required
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Knowledge of health care services and resources
• Ability to assess client needs and develop individualized care plans
• Ability to coordinate and monitor services provided to clients
• Ability to advocate for clients and their families
• Ability to educate clients and their families about health care services and resources
• Ability to provide support and guidance to clients and their families
• Ability to monitor client progress and evaluate outcomes
• Ability to maintain accurate and up-to-date records
• Ability to participate in team meetings and other professional development activities
Job Qualifications
• Bachelor’s degree in social work, psychology, or a related field
• At least two years of experience in case management or a related field
• Knowledge of health care services and resources
• Knowledge of community resources and organizations
• Knowledge of relevant laws and regulations
• Ability to work with diverse populations
• Ability to work independently and as part of a team
• Excellent communication and interpersonal skills
• Proficiency in Microsoft Office Suite