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Care Concierge Jobs in Massachusetts

Care Managerfloater Jobs
By AgeSpan At Lawrence, MA, United States
Encouragement of your development through opportunities to get involved, use your voice, and gain new knowledge and skills.
Provide training with service providers on Home Care program operation and care management functions.
Provide advocacy and assistance for consumers in securing benefits and services when consumer or others are unable to do so.
Self-monitor the assigned cases/workload and to notify the Home Care Program Manager of the need for additional work assignments.
Participate in in-service training, courses and workshops to maintain professional expertise and develop additional skills.
A refreshing culture that is supportive, collaborative, and encouraging of diverse perspectives and backgrounds.

Are you looking for a job that allows you to help people while also providing a great work-life balance? Look no further! We are looking for a Care Concierge to join our team and provide exceptional customer service to our clients. As a Care Concierge, you will be responsible for helping our clients with their daily needs, from scheduling appointments to providing transportation. You will also be a friendly face and a source of support for our clients. If you are passionate about helping others and have excellent customer service skills, then this is the job for you!

Overview:

Care Concierge is a customer service role that provides personalized assistance to customers in need of medical care. The Care Concierge is responsible for helping customers find the best medical care options for their needs, providing information about available services, and helping customers navigate the healthcare system.

Detailed Job Description:

The Care Concierge is responsible for providing personalized customer service to customers in need of medical care. This includes helping customers find the best medical care options for their needs, providing information about available services, and helping customers navigate the healthcare system. The Care Concierge must be able to assess customer needs and provide appropriate solutions. They must also be able to communicate effectively with customers and healthcare providers.

What is Care Concierge Job Skills Required?

• Excellent customer service skills
• Knowledge of the healthcare system
• Ability to assess customer needs and provide appropriate solutions
• Excellent communication and interpersonal skills
• Ability to multitask and prioritize tasks
• Ability to work independently and as part of a team

What is Care Concierge Job Qualifications?

• High school diploma or equivalent
• Previous customer service experience
• Knowledge of medical terminology
• Knowledge of healthcare regulations and laws
• Ability to use computer software and databases

What is Care Concierge Job Knowledge?

• Knowledge of the healthcare system
• Knowledge of medical terminology
• Knowledge of healthcare regulations and laws
• Knowledge of customer service principles

What is Care Concierge Job Experience?

• Previous customer service experience
• Previous experience in a healthcare setting

What is Care Concierge Job Responsibilities?

• Provide personalized customer service to customers in need of medical care
• Help customers find the best medical care options for their needs
• Provide information about available services
• Help customers navigate the healthcare system
• Assess customer needs and provide appropriate solutions
• Communicate effectively with customers and healthcare providers
• Maintain accurate records of customer interactions
• Follow up with customers to ensure satisfaction