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Call Quality Analyst Jobs

Call Center Quality Analyst (Remote)
By Balance Staffing Company At United States
Use quality monitoring data management system to compile and track performance at team and individual level.
Now hiring a Call Center Quality Analyst to work remotely! Experience in Licensed Health Insurance highly preferred.
Your experience and skills will include:
Perform call monitoring and provides trend data, quality reports, and feedback to manager
2-3+ years Call Center Experience - ideally in licensed health insurance during AEP season(s)
Outstanding customer service skills and dedication to providing exceptional customer care
Call Monitoring / Call Quality Assurance
By Alta Cima Corp At Chandler, AZ, United States
Communicates and reports call performance to the appropriate manager / supervisor
Excellent oral and written communication skills including good grammar, spelling, and the ability to write provide reporting
Requires general knowledge our products, and services on which the company will provide training
1+2 years of quality control experience- preferred but not required
At least 1 year customer service and/or sales experience preferred
Monitor inbound calls from potential customers
Call Quality Manager Jobs
By RealVoice At , Memphis, 38128, Tn
Excellent leadership and team management skills.
Provide regular QA reports to the management team.
Bachelor's degree in Business Administration, Quality Management, or a related field. Advanced degree is a plus.
Manage the QA team and drive continuous improvement in our processes and systems.
At least 5 years of experience in a quality assurance role, preferably within the hospitality or tech industry.
Strong knowledge of QA methodologies, tools, and processes.
Compliance Specialist, Call Quality
By Goldco At United States
Document, track and report findings to Management and Sales team
Complete audit requests, prepare reports and/or work on special projects as assigned by management
Excellent customer service, interpersonal, oral, and written communication skills
Experience with Google Docs software applications
Health benefits and 401k available after 90 days
Listen to and audit a high volume of calls
Call Quality Analyst Jobs
By Talent Group At United States

Communicate overall process or transaction quality

Provide feedback to appropriate contacts regarding identified material deficiencies or issues including identification of inconsistencies

Call Center Quality Assurance Analyst
By DSI At Richardson, TX, United States
1-2 Years of wireless experience
3-5 Years of Call Center Experience in a Customer Facing Role
3-5 Years of Experience as a One-on-One Coach of CSRs within your Organization
1 -2 Years of Experience Compiling QA Reports; Addressing Trends and Gaps in Processes
Prior Escalations experience is strongly preferred
Immediately Comfortable providing direction and support to our Agents

Are you looking for a job that will challenge you and help you grow professionally? We are looking for a Call Quality Analyst to join our team and help us ensure the highest quality of customer service. You will be responsible for monitoring and evaluating customer service calls, providing feedback to agents, and helping to identify areas of improvement. If you have a passion for customer service and are looking for an opportunity to make a difference, this is the job for you!

A Call Quality Analyst is responsible for monitoring and evaluating the quality of customer service calls. They review customer service calls to ensure that customer service representatives are providing accurate and helpful information to customers. They also provide feedback to customer service representatives on how to improve their performance.

What is Call Quality Analyst Skills Required?

• Excellent communication and interpersonal skills
• Ability to remain calm and professional in difficult situations
• Ability to analyze customer service calls and provide constructive feedback
• Knowledge of customer service principles and practices
• Knowledge of customer service software and tools
• Ability to work independently and as part of a team
• Ability to multitask and prioritize tasks

What is Call Quality Analyst Qualifications?

• Bachelor’s degree in business, communications, or a related field
• Previous experience in customer service or quality assurance
• Knowledge of customer service principles and practices
• Knowledge of customer service software and tools

What is Call Quality Analyst Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of customer service software and tools
• Knowledge of customer service metrics and analytics
• Knowledge of quality assurance processes and procedures

What is Call Quality Analyst Experience?

• Previous experience in customer service or quality assurance
• Experience in monitoring and evaluating customer service calls
• Experience in providing feedback and coaching customer service representatives