Call Center Tech Support Agent Jobs

Recognize operational challenges and suggest recommendations to management, as necessary

Call center experience required (3+ years preferred)

Experience in medical claim processing is a plus

Contract Remote Role – Location (Open to Remote US)

We are committed to providing equal employment opportunities for all, including veterans and candidates with disabilities. https://jobs.iqvia.com/eoe

Provide initial support for customer requests via telephone, email, fax, or other available means of contact to the Support Center

Remotely and in-Office executes the targeted selection process by interviewing, testing, and evaluating screened applicants against established talent requirements

Experience in thinking strategically as well as strong communication/interpersonal skills.

We offer Amazing perks and benefits

Utilize knowledge base and training to accurately answer customer questions while following all required scripts, policies, and procedure

Identifies and selects the best-qualified talent for the position and extends contingent offers of employment

Administers background check and drug screening programs for contingent employment offered to applicants

Experience in Service Specific Troubleshooting Methods

Personal accountability- Ensure all interactions are handled with quality and the customer experience in mind

Respond to live customer inquiries via phone, chat, and email.

Determine the scope of customer issues in an effective and professional manner

Effectively resolve customer issues timely

Properly document all customer interactions

Recognize operational challenges and suggest recommendations to management, as necessary

Call center experience required (3+ years preferred)

Experience in medical claim processing is a plus

Provide initial support for customer requests via telephone, email, fax, or other available means of contact to the Support Center

Quickly assess the user's issue and provides first level support for problem resolution

Document information specific to the resolution and escalate unresolved issues expeditiously to the appropriate area

Ensures medication management processes meet all legal and regulatory requirements.

Sterile Compounding Certification accredited by the Accreditation Council for Pharmacy Education (ACPE).

Communicates when products need to be reordered. Manages drug supplies in a cost-effective manner and identifies opportunities to minimize waste.

National certification through National Healthcareer Association (NHA) or Pharmacy Technician Certification Board (PTCB).

Essential Job Functions & Accountabilities:

Tracks prescription orders via pharmacy programs to ensure correct delivery information is given to patients.

Provide a distinctive Sales Agent and Member support experience by providing high quality service and offering applicable sales solutions

Proactively deepen Agent engagement with self-service tools by offering tips, updates, and best practices

Agent On-boarding and Certification process

1+ years of call center experience

Intermediate to advanced PC navigation and Microsoft Office experience (Microsoft Office - Outlook, Excel, PowerPoint, Word)

Experience working in a call center

Utilize knowledge base and training to accurately answer customer questions while following all required scripts, policies, and procedure

Awesome colleagues who are dedicated to Telvista and our customers!

Paid Training (Must omplete training onsite)

Medical, Dental and Vision Package

Base salary with performance incentives

Paid Time Off (PTO) (can be used after 90 days of employement)