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Call Center Support Rep Jobs in Kentucky

Call Center Rep Jobs
By zTrip At Louisville, KY, United States
Review pending orders and specific customers' requests to ensure excellent customer service and customer experience.
Provide troubleshooting assistance for customer orders, account statuses and relevant problems.
Dispatch Trips to fleet of drivers
Hard worker, reliable, easily adaptable
We do run a background check and drug screening.

Are you looking for a job that offers a great work-life balance and the opportunity to help people? Look no further! We are looking for a Call Center Support Rep to join our team and provide excellent customer service. If you have a passion for problem-solving and helping others, this is the job for you!

Overview A Call Center Support Representative is responsible for providing customer service and technical support to customers over the phone. They must be able to troubleshoot and resolve customer inquiries in a timely and efficient manner. Detailed Job Description Call Center Support Representatives are responsible for providing customer service and technical support to customers over the phone. They must be able to troubleshoot and resolve customer inquiries in a timely and efficient manner. They must be able to answer customer questions, provide solutions to customer problems, and provide information about products and services. They must also be able to document customer interactions and provide feedback to management. Job Skills Required
• Excellent customer service skills
• Excellent communication skills
• Ability to troubleshoot and resolve customer inquiries
• Ability to multitask
• Ability to work in a fast-paced environment
• Knowledge of computer systems and software
• Knowledge of customer service principles and practices
Job Qualifications
• High school diploma or equivalent
• Previous customer service experience
• Knowledge of customer service principles and practices
• Knowledge of computer systems and software
Job Knowledge
• Knowledge of customer service principles and practices
• Knowledge of computer systems and software
• Knowledge of customer service software
• Knowledge of call center operations
Job Experience
• Previous customer service experience
• Previous call center experience
Job Responsibilities
• Answer customer inquiries over the phone
• Troubleshoot and resolve customer inquiries
• Provide information about products and services
• Document customer interactions
• Provide feedback to management
• Follow up with customers to ensure satisfaction