Register
Recruit Create CV

Call Center Supervisor Jobs

Call Center Supervisor (Monday To Friday 8:00Am To 5:00Pm)
By LVDDS At , Las Vegas, 89121, Nv $23.00 - $38.33 an hour
Offers solutions and suggestions for process and product improvement to management.
Coordinates with Human Resources and management in a timely manner on any and all employee relations matters.
Performs other related duties and projects as business needs require at direction of management.
Hires, manages, develops, reviews, and sets goals for department and staff.
Relies on extensive technical knowledge to make decisions and accomplish departmental goals.
Minimum five (5) years of experience in a Call Center environment.

Are you looking for an exciting opportunity to lead a team of customer service professionals? We are looking for a Call Center Supervisor to join our team and help us provide exceptional customer service. If you have experience in customer service and a passion for leading a team, this could be the perfect job for you!

A Call Center Supervisor is responsible for overseeing the day-to-day operations of a call center. This includes managing staff, monitoring performance, and ensuring customer satisfaction.

What is Call Center Supervisor Skills Required?

• Excellent communication and interpersonal skills
• Ability to motivate and lead a team
• Knowledge of customer service principles and practices
• Knowledge of call center operations and technology
• Ability to analyze data and make decisions
• Problem-solving and conflict resolution skills
• Time management and organizational skills

What is Call Center Supervisor Qualifications?

• Bachelor’s degree in business, management, or related field
• Previous experience in a call center or customer service environment
• Knowledge of customer service principles and practices
• Knowledge of call center operations and technology
• Proficiency in Microsoft Office and other software programs

What is Call Center Supervisor Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of call center operations and technology
• Knowledge of applicable laws and regulations
• Knowledge of performance metrics and reporting

What is Call Center Supervisor Experience?

• Previous experience in a call center or customer service environment
• Previous experience in a supervisory role

What is Call Center Supervisor Responsibilities?

• Monitor call center performance and ensure customer satisfaction
• Manage staff and provide training and development opportunities
• Analy