Call Center Operator Jobs in California , Employment

Are you looking for a job that offers a great work/life balance? Look no further! We are looking for a Call Center Operator to join our team. You will be responsible for providing excellent customer service and helping customers with their inquiries. If you have excellent communication skills and a passion for helping others, this could be the perfect job for you!

Overview A Call Center Operator is responsible for providing customer service and support to customers over the phone. They are the first point of contact for customers and must be able to handle customer inquiries, complaints, and requests in a professional and courteous manner. They must be able to provide accurate information and solutions to customers in a timely manner. Detailed Job Description Call Center Operators are responsible for providing customer service and support to customers over the phone. They must be able to answer customer inquiries, complaints, and requests in a professional and courteous manner. They must be able to provide accurate information and solutions to customers in a timely manner. They must also be able to handle customer complaints and escalate them to the appropriate personnel when necessary. They must be able to maintain customer records and update customer information as needed. Job Skills Required

• Excellent customer service and communication skills

• Ability to handle customer inquiries, complaints, and requests in a professional and courteous manner

• Ability to provide accurate information and solutions to customers in a timely manner

• Ability to handle customer complaints and escalate them to the appropriate personnel when necessary

• Ability to maintain customer records and update customer information as needed

• Knowledge of customer service principles and practices

• Knowledge of relevant computer applications

• Ability to work in a fast-paced environment

Job Qualifications

• High school diploma or equivalent

• Previous customer service experience

• Knowledge of customer service principles and practices

• Knowledge of relevant computer applications

• Ability to work in a fast-paced environment

Job Knowledge

• Knowledge of customer service principles and practices

• Knowledge of relevant computer applications

• Knowledge of customer service software

• Knowledge of customer service policies and procedures

Job Experience

• Previous customer service experience

• Previous call center experience

Job Responsibilities

• Answer customer inquiries, complaints, and requests in a professional and courteous manner

• Provide accurate information and solutions to customers in a timely manner

• Handle customer complaints and escalate them to the appropriate personnel when necessary

• Maintain customer records and update customer information as needed

• Follow customer service policies and procedures

• Monitor customer service metrics and report results to management