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Call Center Member Services Representative Jobs in Massachusetts

Member Services Representative Jobs
By Planet Fitness At Milford, MA, United States
Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
Greet members, prospective members and guests, providing exceptional customer service.
Handle all front desk related activities including:
Answer phones in a friendly manner and assist callers with a variety of questions.
Check members into the system.
Member Services Representative Jobs
By Planet Fitness At Holyoke, MA, United States
Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
Greet members, prospective members and guests, providing exceptional customer service.
Handle all front desk related activities including:
Answer phones in a friendly manner and assist callers with a variety of questions.
Check members into the system.
Member Services Representative **(Fulltime)**
By Planet Fitness At North Adams, MA, United States
Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
Greet members, prospective members and guests, providing exceptional customer service.
Handle all front desk related activities including:
Answer phones in a friendly manner and assist callers with a variety of questions.
Check members into the system.

Are you looking for an exciting opportunity to use your customer service skills in a fast-paced environment? We are looking for a Call Center Member Services Representative to join our team! As a Member Services Representative, you will be responsible for providing exceptional customer service to our members, answering their questions, and resolving any issues they may have. If you are looking for a challenging and rewarding role, this is the job for you!

Overview A Call Center Member Services Representative is responsible for providing customer service to members of an organization, typically over the phone. They are responsible for answering questions, resolving customer issues, and providing information about the organization’s products and services. Detailed Job Description Call Center Member Services Representatives are responsible for providing customer service to members of an organization. This includes answering questions, resolving customer issues, and providing information about the organization’s products and services. They must be able to handle customer inquiries in a professional and courteous manner. They must also be able to multitask and work in a fast-paced environment. Job Skills Required
• Excellent customer service skills
• Excellent communication skills
• Ability to multitask
• Ability to work in a fast-paced environment
• Knowledge of the organization’s products and services
• Knowledge of customer service principles and practices
• Knowledge of computer systems and software
Job Qualifications
• High school diploma or equivalent
• Previous customer service experience
• Ability to type at least 40 words per minute
• Ability to work in a team environment
Job Knowledge
• Knowledge of customer service principles and practices
• Knowledge of computer systems and software
• Knowledge of the organization’s products and services
Job Experience
• Previous customer service experience
Job Responsibilities
• Answer customer inquiries in a professional and courteous manner
• Resolve customer issues
• Provide information about the organization’s products and services
• Maintain customer records
• Follow up with customers to ensure satisfaction
• Monitor customer feedback and provide feedback to management