On Call Care Coordinator Jobs in Arkansas

Basic knowledge of Office Suite and QuickBooks. Ability to scan, fax, print, and maintain company files.

Answers and screens all incoming after-hour calls.

Maintains a friendly and professional demeanor with all customers and technicians via phone.

Confirms customers are aware of overtime charges and notes calls correctly.

Schedules emergency service calls and assigns on-call technicians.

Follows up with technicians to confirm receipt of calls.

Capture and input as many details as possible in the Customer Relationship Management system for the next agent.

Demonstrate determination and persistence in meeting goals provided by management on a daily/monthly/annual basis.

Demonstrate technical competency and improve skills after receiving coaching.

Basic knowledge of Microsoft Office Suite (TEAMS, One-drive, SharePoint) is required.

1+ years of working experience in customer service or a related field is preferred.

Answer all incoming phone calls from customers in a professional and timely manner.