Hotel Operations Analyst Jobs
By Club Quarters Hotels At Stamford, CT, United States
Knowledgeable in Medallia or other guest service/on line management tool (reporting and analytics)
Knowledge of GAAP accounting and experience with compliance required.
Three (3) years related experience using/administering an accounting software in hospitality or service industry. Must have hospitality experience.
Ideal candidate held/holds a managerial/supervisory position at a hotel's front desk
Hands-on knowledge with OPERA PMS (Cloud or V5 versions)
Knowledgeable in guest touch point systems via SMS or WHATS APP (i.e. Medallia Concierge/Zingle, Kipsu)

Are you looking for an exciting new challenge in the hospitality industry? We are looking for a Boutique Hotel Operations Manager to join our team and help us create an unforgettable experience for our guests. You will be responsible for overseeing all aspects of hotel operations, from staff management to guest services. If you have a passion for hospitality and a drive to exceed expectations, then this is the job for you!

Overview A Boutique Hotel Operations Manager is responsible for overseeing the day-to-day operations of a boutique hotel. This includes managing staff, ensuring customer satisfaction, and maintaining the hotel's standards of excellence. The Operations Manager is also responsible for developing and implementing strategies to increase revenue and profitability. Detailed Job Description The Boutique Hotel Operations Manager is responsible for overseeing all aspects of the hotel's operations. This includes managing staff, ensuring customer satisfaction, and maintaining the hotel's standards of excellence. The Operations Manager is also responsible for developing and implementing strategies to increase revenue and profitability. The Operations Manager will be responsible for developing and implementing policies and procedures, as well as monitoring and evaluating the performance of the hotel's staff. The Operations Manager will also be responsible for ensuring that the hotel meets all legal and regulatory requirements. Job Skills Required
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment
• Strong organizational and problem-solving skills
• Ability to multitask and prioritize tasks
• Knowledge of hotel operations and customer service
• Knowledge of hotel software and systems
• Knowledge of budgeting and financial management
Job Qualifications
• Bachelor’s degree in Hospitality Management or related field
• 5+ years of experience in hotel operations
• Proven track record of success in hotel operations
• Ability to work independently and as part of a team
• Ability to work under pressure and meet deadlines
Job Knowledge
• Knowledge of hotel operations and customer service
• Knowledge of hotel software and systems
• Knowledge of budgeting and financial management
• Knowledge of local laws and regulations
• Knowledge of safety and security protocols
Job Experience
• 5+ years of experience in hotel operations
• Proven track record of success in hotel operations
• Experience in developing and implementing policies and procedures
• Experience in managing staff and customer service
• Experience in budgeting and financial management
Job Responsibilities
• Develop and implement policies and procedures
• Monitor and evaluate the performance of the hotel's staff
• Ensure that the hotel meets all legal and regulatory requirements
• Manage staff and ensure customer satisfaction
• Develop and implement strategies to increase revenue and profitability
• Monitor and manage the hotel's budget
• Ensure the safety and security of the hotel and its guests
• Maintain the hotel's standards of excellence