Benefits Customer Service Representative Jobs in North Carolina , Employment

Are you looking for a job that offers great benefits and excellent customer service? Look no further! We are looking for a Customer Service Representative to join our team and provide outstanding customer service to our customers. You will be responsible for responding to customer inquiries, resolving customer issues, and providing exceptional customer service. Our benefits package includes competitive pay, health insurance, paid vacation, and more!

Overview Benefits Customer Service Representatives are responsible for providing customer service and support to customers who have questions or concerns about their benefits. They are also responsible for helping customers understand their benefits and how to use them. Detailed Job Description Benefits Customer Service Representatives are responsible for providing customer service and support to customers who have questions or concerns about their benefits. They are also responsible for helping customers understand their benefits and how to use them. They must be able to answer questions about benefits, provide information about eligibility, and explain how to use the benefits. They must be able to troubleshoot any issues that customers may have with their benefits. They must also be able to provide customer service in a professional and courteous manner. Job Skills Required

• Excellent customer service skills

• Knowledge of benefits and eligibility requirements

• Ability to explain complex information in a clear and concise manner

• Ability to troubleshoot customer issues

• Ability to work in a fast-paced environment

• Ability to multitask

• Excellent communication skills

• Ability to work independently

Job Qualifications

• High school diploma or equivalent

• Previous customer service experience

• Knowledge of benefits and eligibility requirements

• Ability to explain complex information in a clear and concise manner

• Ability to troubleshoot customer issues

• Ability to work in a fast-paced environment

• Ability to multitask

• Excellent communication skills

• Ability to work independently

Job Knowledge

• Knowledge of benefits and eligibility requirements

• Knowledge of customer service principles and practices

• Knowledge of computer systems and software

• Knowledge of relevant laws and regulations

Job Experience

• Previous customer service experience

• Previous experience in a benefits-related role

Job Responsibilities

• Respond to customer inquiries in a timely and professional manner

• Provide information about benefits and eligibility requirements

• Explain how to use benefits

• Troubleshoot customer issues

• Update customer records

• Maintain customer service standards

• Follow up with customers to ensure satisfaction

• Assist with other customer service tasks as needed