Back Office Customer Service Representative Jobs in Florida

Knowledge of Collision Industry including high-level knowledge of insurance procedures and requirements

6 months or greater of prior experience working in a fast-paced, customer-service environment

Communicate with Service Advisor: Frequently communicate to get updates regarding the status of vehicles within the repair process

Perform administrative tasks : Administrative tasks may include collecting incoming payments, updating ARMS/rental matching and conducting AR follow-up calls

Provide additional support to Service Advisor (as needed): Complete parts invoices and provide additional support for Service Advisor role as needed

Legally authorized to work in the United States

Knowledge of Collision Industry including high-level knowledge of insurance procedures and requirements

6 months or greater of prior experience working in a fast-paced, customer-service environment

Review with customers and walk through high-level repair process and next steps: Greet customers by phone or in-person

Educate customers about the collision repair process (high level overview), including insurance claims information, processing and payment procedures

Communicate with Service Advisor: Frequently communicate to get updates regarding the status of vehicles within the repair process

Perform administrative tasks : Administrative tasks may include collecting incoming payments, updating ARMS/rental matching and conducting AR follow-up calls