Avaya Voice Engineer Tier Iii Jobs

Develop an in-depth level of technical product knowledge

Updating the support internal knowledgebase and providing focused trainings to the support team on trending issues and topics

1-2 years experience in customer service and troubleshooting

Great verbal and written communication skills

Knowledgeable in Windows and Microsoft Office

CRM ticketing experience is a plus (Salesforce, Desk.com, etc.)

Job responsibilities and key requirements include, but are not limited to, the following:

· Problem Management support including post-mortem reports and analysis

Bachelor’s degree required or equivalent in experience.

Three (3) years minimum experience in the Voice/Unified Communications and Unified Contact Center Express (UCCX) fields.

Job Title: UC/Voice/UCCX Tier II (100% Remote)

· Experience with Gateway or Unity is beneficial

Effective organizational, planning and time management skills

Experience in working with all levels of staff, management, stakeholders, vendors

Build and maintain relationships with team members, management, key stakeholders and/or external contacts (vendors, etc.)

Bachelor’s degree in Computer Science, Information Systems, related field or equivalent combination of education and experience

Azure knowledge and experience or equivalent (AWS, Google Cloud, etc.)

Experience and knowledge with Microsoft Teams

(DOCUMENT CREATED BY AZ EDUCATION ASSOCIATION)

Eating and drinking are not permitted outside of designated areas and predetermined times.

Please do not use improper language while with the children.

You may not be aware of any food allergies some of the students might have.

You do not want any problems with theft or damages.

You may not know what each parent might allow in relation to purchasing things.

5 years’ experience with Avaya Communication Manager. Versions 7/8 are preferable.

Manage and maintain voice network and systems

Avaya certifications preferred: ACA or ACIS or ACSS or ACS or ACE or ACSA

5+ years of experience with call center technology, voice systems and voice networks with emphasis

Configure SIP trunks (routing via AAR/ARS) Experience

Experience in a complex IT environment with a multi-platform technical environment helpful

Provide Problem Management resolution on both software and hardware related issues

Avaya Workforce Management services and applications

Working knowledge of ITIL practices, ITIL Foundation Certification preferred

Utilize Avaya System Manager (SMGR) solution for deployments, configurations and support of Avaya Aura solution elements, applications, and services

Design, deploy, and configure Avaya Session Manager (ASM) solutions to support both Avaya and 3rd party SIP endpoints and trunks

Linux administration (at least 6 years experience)