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Auxiliary Services Technical Support Analyst Jobs in Missouri

Customer Technical Services Analyst Ii
By Mastercard At Missouri, United States
Possess strong relationship management, collaboration, organizational and prioritization skills with a sense of urgency
Provide customer service to our customers and business partners and manage daily workflow coordination of inbound support inquiries
Document and coordinate audit controls and PCI requirements
2 -5 years of experience in related field; prior work experience preferred (i.e. internship)
Good technical knowledge and capability in understanding API interfaces and SQL
Ability to work with global business partners at all levels within the organization demonstrating strong communication skills (both verbal and written)

Are you looking for an exciting opportunity to use your technical skills to help customers? We are looking for a Technical Support Analyst to join our Auxiliary Services team. You will be responsible for providing technical assistance to our customers and resolving their technical issues. If you have a passion for helping people and a knack for problem-solving, this is the perfect job for you!

Overview Auxiliary Services Technical Support Analyst is responsible for providing technical support and troubleshooting for a variety of auxiliary services, such as food services, vending, laundry, and other services. They are responsible for ensuring that all services are running smoothly and efficiently, and that any technical issues are resolved quickly and effectively. Detailed Job Description Auxiliary Services Technical Support Analysts are responsible for providing technical support and troubleshooting for a variety of auxiliary services. They must be able to quickly identify and resolve any technical issues that arise, and provide timely and accurate customer service. They must be able to troubleshoot hardware and software issues, and be knowledgeable about the various auxiliary services offered. They must also be able to provide training and support to staff and customers on the use of the services. Job Skills Required
• Excellent customer service and communication skills
• Knowledge of hardware and software troubleshooting
• Knowledge of auxiliary services
• Ability to troubleshoot technical issues
• Ability to provide training and support
• Ability to work independently and as part of a team
Job Qualifications
• Bachelor’s degree in Computer Science, Information Technology, or related field
• At least 2 years of experience in technical support or customer service
• Knowledge of auxiliary services
• Knowledge of hardware and software troubleshooting
• Excellent customer service and communication skills
Job Knowledge
• Knowledge of auxiliary services
• Knowledge of hardware and software troubleshooting
• Knowledge of customer service principles and practices
• Knowledge of technical support principles and practices
Job Experience
• At least 2 years of experience in technical support or customer service
• Experience troubleshooting hardware and software issues
• Experience providing training and support
• Experience working with customers
Job Responsibilities
• Provide technical support and troubleshooting for a variety of auxiliary services
• Identify and resolve technical issues quickly and effectively
• Provide timely and accurate customer service
• Troubleshoot hardware and software issues
• Provide training and support to staff and customers on the use of the services
• Monitor and maintain auxiliary services to ensure they are running smoothly and efficiently