Automotive Shop Customer Service Jobs in California , Employment

Are you looking for an exciting opportunity to use your customer service skills in the automotive industry? We are looking for an experienced Automotive Shop Customer Service Representative to join our team! You will be responsible for providing excellent customer service and helping customers with their automotive needs. If you are passionate about cars and have a great customer service attitude, this is the perfect job for you!

Overview Automotive Shop Customer Service is a position responsible for providing excellent customer service to customers in an automotive shop. This includes greeting customers, providing information about products and services, helping customers with their purchases, and resolving customer complaints. Detailed Job Description The Automotive Shop Customer Service Representative is responsible for providing excellent customer service to customers in an automotive shop. This includes greeting customers, providing information about products and services, helping customers with their purchases, and resolving customer complaints. The Automotive Shop Customer Service Representative must be knowledgeable about the products and services offered in the shop, and be able to answer customer questions. They must also be able to handle customer complaints in a professional and courteous manner. Job Skills Required

• Excellent customer service skills

• Knowledge of automotive products and services

• Ability to answer customer questions

• Ability to handle customer complaints

• Good communication and interpersonal skills

• Ability to work in a fast-paced environment

Job Qualifications

• High school diploma or equivalent

• Previous customer service experience

• Knowledge of automotive products and services

• Ability to work in a fast-paced environment

Job Knowledge

• Knowledge of automotive products and services

• Knowledge of customer service principles and practices

• Knowledge of customer service software, databases, and tools

Job Experience

• Previous customer service experience

• Previous experience in an automotive shop

Job Responsibilities

• Greet customers and provide information about products and services

• Help customers with their purchases

• Resolve customer complaints in a professional and courteous manner

• Answer customer questions

• Maintain customer records

• Process payments and refunds

• Keep the shop clean and organized