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Automotive Customer Service Phone Agent Jobs in California

Customer Service/Support - Email, Phone, Billing, Shipping, Sap
By CyberCoders At Oceanside, CA, United States
Provides timely and accurate information to incoming customer order status and product knowledge requests.
Customer Service/ Customer Support experience - ideally something in the 1-4 years' worth of experience is desired.
Phone Support - Call center and/or phone support experience is a big must have.
Must have strong communication and documentation skill set - ability to follow-through and prioritize tasks on the fly.
Order/Return Processing experience a plus
Those with previous SAP experience will be given priority consideration

Are you looking for a job that will let you use your customer service skills to help people with their automotive needs? Look no further! We are looking for an Automotive Customer Service Phone Agent to join our team and provide exceptional customer service to our clients. You will be responsible for answering incoming calls, responding to customer inquiries, and providing solutions to their automotive needs. If you have a passion for customer service and are looking for a rewarding career, this is the job for you!

Overview:

Automotive Customer Service Phone Agents provide customer service to automotive customers over the phone. They answer customer inquiries, provide product information, and resolve customer issues. They must have excellent communication skills, be knowledgeable about automotive products, and be able to provide excellent customer service.

Detailed Job Description:

Automotive Customer Service Phone Agents are responsible for providing customer service to automotive customers over the phone. They must be able to answer customer inquiries, provide product information, and resolve customer issues. They must be able to handle customer complaints in a professional manner and provide solutions to customer problems. They must also be able to provide accurate and timely information to customers.

What is Automotive Customer Service Phone Agent Job Skills Required?

• Excellent communication skills
• Knowledge of automotive products
• Ability to provide excellent customer service
• Ability to handle customer complaints
• Ability to provide accurate and timely information
• Ability to multitask
• Ability to work in a fast-paced environment

What is Automotive Customer Service Phone Agent Job Qualifications?

• High school diploma or equivalent
• Previous customer service experience
• Knowledge of automotive products
• Ability to use a computer and customer service software

What is Automotive Customer Service Phone Agent Job Knowledge?

• Knowledge of automotive products
• Knowledge of customer service principles and practices
• Knowledge of customer service software

What is Automotive Customer Service Phone Agent Job Experience?

• Previous customer service experience
• Previous experience in the automotive industry

What is Automotive Customer Service Phone Agent Job Responsibilities?

• Answer customer inquiries over the phone
• Provide product information to customers
• Resolve customer issues
• Handle customer complaints in a professional manner
• Provide accurate and timely information to customers
• Follow up with customers to ensure satisfaction
• Maintain customer records and update customer information in the system