Associate Support Representative Jobs

0-2 years of quality assurance experience.

1 year GxP experience or other regulated industry.

Must be able to read and understand English-written job instructions and safety requirements.

Medical, dental and vision benefits effective day one of employment

Catalent offers rewarding opportunities to further your career!

Accountable for execution of the QA on the Floor program.

3-5 years of experience providing outstanding customer service in automotive or related field explaining/educating advanced technology, documenting customer concerns and resolution

Empathy, sincerity, patience, and strong communication skills

Excellent follow-up and probing skills

You will document customer concerns, determine if a quick technical solution is available, execute the solution, and document

You will convey confidence to the customer that you are their guide along the path to vehicle service

Able to travel to Rivian's factory for periodic support

Handle inbound resident inquiries via phone and web (Case Management)

Provide quality service by an adherence to procedures and continued product knowledge

Complete Resident certification courses to advance to next appropriate tier

Manage projects and tasks while maintaining your individual case load

1-3 years’ customer service experience preferred

You will have the opportunity to take multiple career paths within or outside your department