Associate Product Support Representative Ii Jobs

3-5 years of experience providing outstanding customer service in automotive or related field explaining/educating advanced technology, documenting customer concerns and resolution

Empathy, sincerity, patience, and strong communication skills

Excellent follow-up and probing skills

You will document customer concerns, determine if a quick technical solution is available, execute the solution, and document

You will convey confidence to the customer that you are their guide along the path to vehicle service

Able to travel to Rivian's factory for periodic support