Associate Member Success Specialist Jobs

Prior experience in a customer-facing role, preferably in customer success or account management.

Proficiency in using customer relationship management (CRM) software and other relevant tools.

Collaborating closely with internal teams, including sales, product, and support, to ensure a seamless customer experience.

Excellent written and verbal communication skills to effectively engage with customers.

Strong customer-centric mindset and a passion for delivering exceptional customer experiences.

Knowledge of the healthcare industry and familiarity with healthcare systems and processes.

Develop extensive knowledge of our product offering, including common technical challenges, troubleshooting techniques and critical documentation protocols.

Support experience (minimum two years).

Excellent Member facing communication skills (spoken and written), along with strong soft skills.

Able to effectively work in a Remote environment and be depended on for excellent punctuality and communication.

Healthcare background, and/or previous healthcare experience, especially startup healthcare experience.

Experience with customer support tools (e.g. RingCentral/ NICE, Guru, Freshdesk) and/or Google Analytics.

Background in customer success, property management, or home services experience

Experience at a fast-growing operationally-heavy startup, not just internet-only companies

Some personal, relevant experience around home ownership or home maintenance

You have exposure to home ownership challenges. Some personal, relevant experience around home ownership or home maintenance.

You can learn more about the benefits of a Honey Homes membership here.

Support the development, implementation, and testing of product solutions aimed at increasing member delight and workflow efficiency / automation

Excellent written and verbal communication skills; experience presenting to external stakeholders

Support the Member Success Managers in creating and iterating on Standard Operating Procedures with carriers

Help prepare for Monthly and/or Quarterly Business Reviews focused on identifying opportunities to improve our Members experience and contract fulfillment

Partner with the NYSHEX product & engineering teams to continually enhance our technology offerings

Direct experience in ocean containerized shipping

Familiarity with NYSHEX product offerings

Bring clear thinking and excellent problem-solving skills to a range of challenging business questions

Cultivate relationships with cross-functional teams such as Product, Engineering, Go-to-market Operations, Marketing, Finance, and Sales

4+ years of experience in strategy consulting, investment banking or a strategy-related role with exposure to technology driven businesses

Highly analytical: experience decomposing and solving real world business problems, ideally building/using advanced Excel models. SQL a plus

Effective communications: Excellent communication skills with the ability to distill complex thoughts and strategies into simple, actionable recommendations

Deliver strategic projects for our leadership that provide key business insights for high-priority initiatives

Customer service and/or sales, and events management experience a plus

Drive growth and promotion of Kiln-provided service offerings

Trouble-shoot member-related issues to ensure a friction-free member experience

Assist the Member Experience person with set-up and breakdown of events

Manage new member onboarding and site induction

Must have strong verbal and written communication skills

Identify and share member insights helping shape the direction of Chief member offerings to support member value realization

Maintaining comprehensive knowledge of Chief’s services, products, and network

Possess excellent written and verbal communication skills

Experience as an early member of a startup team with exciting early traction

Opportunity to create and attend inspiring experiences and events with leaders of the industry

Wellness, Work from home and Learning Stipends

1+ years of customer support experience, preferably in a B2C space.

You have excellent written and verbal communication skills.

Experience and enthusiasm for doing mobile app customer support.

Experience doing customer support in the travel industry.

100% remote work environment, so go ahead and bring your dog to work or wear your PJ's to the office!

Continuing education & development reimbursement