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Associate Help Desk Technician Jobs in Utah

Help Desk Technician (Top Secret Required)
By Gridiron IT At Washington, DC, United States
Resolve customer service requests over the telephone, through desktop consultation with users, or by using remote management software;
Minimum Experience, Education, and Certification
Experience performing (3-5 years) service desk-side support activities.
Knowledge of Federal policies and mandates, the items listed are subject to updates, virtualization, and consolidation.
Experience maintaining desktop computers, notebooks, tablets, smartphones, computer peripherals, and other similar devices
Experience with Microsoft Office, Microsoft Outlook, Microsoft Project, Tableau, Adobe Creative Suite including Photoshop, and Adobe Acrobat Professional
Help Desk Technician (Remote)
By Tandym Group At Washington, DC, United States
Strong knowledge of computer software, such as configuration management software, desktop communications software, operating system software and internet directory services software
Solid problem solving and time management skills
Experience with trouble ticketing system—currently using ServiceNow or Service Manager.
Experience in the use of remote access applications
Answer queries on basic technical issues and offer to solve them
Proven experience as a Help Desk Analyst or other IT support role
Help Desk Technician-Washington Dc
By Cogent Communications At Washington, DC, United States
Create, modify and manage Active Directory objects via Windows Server
Degree in an IT-related field or equivalent experience
2+ years of working experience as 1st Level Support / User Helpdesk
Solid knowledge of personal computer hardware configuration and setup
Basic knowledge of DNS, FTP, TCP/IP, file and print servers
Experience in using Active Directory, Creating and managing accounts

Are you looking for a challenging and rewarding role as an Associate Help Desk Technician? We are looking for a motivated individual to join our team and provide technical support to our customers. You will be responsible for troubleshooting and resolving customer inquiries, as well as providing technical advice and guidance. If you have excellent customer service skills, a passion for technology, and the drive to succeed, then this is the perfect opportunity for you!

Overview An Associate Help Desk Technician is a technical support specialist who provides technical assistance to customers and employees. They are responsible for troubleshooting hardware and software issues, providing technical support, and resolving customer inquiries. Detailed Job Description The Associate Help Desk Technician is responsible for providing technical assistance to customers and employees. This includes troubleshooting hardware and software issues, providing technical support, and resolving customer inquiries. The Associate Help Desk Technician will also be responsible for maintaining customer databases, updating customer records, and providing customer service. Job Skills Required
• Excellent customer service skills
• Knowledge of computer hardware and software
• Ability to troubleshoot hardware and software issues
• Knowledge of network protocols and operating systems
• Ability to work independently and in a team environment
• Excellent communication and interpersonal skills
Job Qualifications
• Associate’s degree in Computer Science or related field
• 1-2 years of experience in a help desk or technical support role
• A+ certification or equivalent
• Knowledge of customer service principles and practices
Job Knowledge
• Knowledge of computer hardware and software
• Knowledge of network protocols and operating systems
• Knowledge of customer service principles and practices
Job Experience
• 1-2 years of experience in a help desk or technical support role
Job Responsibilities
• Troubleshoot hardware and software issues
• Provide technical support to customers and employees
• Maintain customer databases and update customer records
• Provide customer service
• Resolve customer inquiries