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Associate Help Desk Analyst Jobs in California

Help Desk Analyst Jobs
By StaffChase At San Francisco, CA, United States
● Must have fluency of communication skills in English.
● Basic knowledge of audio/video troubleshooting and support.
● Excellent written and verbal communication skills.
Cisco – Systems Admin - CSCOJP00090175
● Respond to service desk tickets and provide support for reported customer problems, software, and hardware.
● Triage and resolve support requests from internal ticketing and chat systems and escalate higher-level requests appropriately.
Help Desk Analyst Jobs
By Jackson Lewis At , Los Angeles
General understanding of Incident Management and IT ticket systems. Experience with ServiceNow is a plus.
Document end user issues/requests utilizing the IT Service Desk service management application.
Furnish reports, information and/or documentation as directed by management.
Identify/Document reoccurring issues and present to management possible solutions as well as Suggest/Implement innovative ideas to improve the Service Desk processes.
Perform additional tasks as directed by management.
Compile/Document/Distribute new troubleshooting techniques when it would benefit the team.
Help Desk Analyst Jobs
By ProKatchers LLC At Los Angeles, CA, United States
• 5 to 7 years' IT experience.
• 5 years Experience in Desktop and/or Service Desk Support.
• Must demonstrate excellent customer service, written & verbal communication skills.
• High School Diploma is a MUST!
• Deep understanding of help desk processes.
• Triage, track & monitor ticket progress per required SLA & follow escalation procedures.
Help Desk Analyst Jobs
By Henkels & McCoy At , West Sacramento, 95691, Ca
ITSM incident management experience (SolarWinds Service Desk, ServiceNow, etc.)
Serve as the primary point of contact and subject matter expert for the front-end of the region’s document management system.
Collaborate with Help Desk Manager to ensure efficient operation of the IT Infrastructure and resolve end-user issues.
5+ years of Help Desk experience in an enterprise environment
In depth knowledge of Microsoft Windows 10 and Microsoft Office applications
Install, configure, test, maintain, monitor, and troubleshoot end points and related hardware and software in order to deliver required service levels.

Are you looking for an exciting and rewarding career as an Associate Help Desk Analyst? We are looking for a motivated individual to join our team and provide technical support to our customers. You will be responsible for troubleshooting and resolving customer inquiries, as well as providing technical assistance and guidance. If you are a problem solver with excellent customer service skills, then this is the perfect job for you!

What is Associate Help Desk Analyst Skills Required?

• Excellent customer service and communication skills
• Ability to troubleshoot and resolve technical issues
• Knowledge of computer hardware and software
• Knowledge of network systems and protocols
• Knowledge of operating systems
• Ability to work independently and as part of a team
• Ability to multitask and prioritize tasks
• Ability to work in a fast-paced environment

What is Associate Help Desk Analyst Qualifications?

• Bachelor’s degree in Computer Science, Information Technology, or related field
• A+ certification or equivalent experience
• Experience with help desk ticketing systems
• Experience with remote access tools

What is Associate Help Desk Analyst Knowledge?

• Knowledge of Windows and Mac operating systems
• Knowledge of Microsoft Office Suite
• Knowledge of network systems and protocols
• Knowledge of computer hardware and software
• Knowledge of customer service principles and practices

What is Associate Help Desk Analyst Experience?

• Previous experience in a help desk or customer service role
• Previous experience with troubleshooting and resolving technical issues

What is Associate Help Desk Analyst Responsibilities?

• Respond to customer inquiries via phone, email, and chat
• Troubleshoot and resolve technical issues
• Provide technical support and guidance to customers
• Document customer interactions and technical issues
• Monitor and maintain help desk ticketing system
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