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Associate Field Support Technician Jobs in Virginia

Field Support Technician Jobs
By ManTech At Springfield, VA, United States
Ability to adapt to quickly changing tasks and requirements and the ability to quickly learn new skills while on the job.
The person in this position frequently communicates with co-workers, management, and customers; must be able to exchange accurate information. 
Multiple levels of seniority are available dependent on qualifications/experience.
Performing remote desktop triage and system repair using remote tools.
Using best practices and knowledge of internal or external business issues to improve products or services
Manage and maintain vendor warranty information and repair items

Are you looking for a challenging and rewarding opportunity to use your technical skills? We are looking for an Associate Field Support Technician to join our team! You will be responsible for providing technical support to our customers in the field, troubleshooting hardware and software issues, and ensuring customer satisfaction. If you have a passion for technology and a commitment to providing excellent customer service, this is the job for you!

Overview:

An Associate Field Support Technician is responsible for providing technical support to customers in the field. This includes troubleshooting, installation, and maintenance of hardware and software. They must be able to diagnose and resolve technical issues quickly and efficiently.

Detailed Job Description:

The Associate Field Support Technician is responsible for providing technical support to customers in the field. This includes troubleshooting, installation, and maintenance of hardware and software. They must be able to diagnose and resolve technical issues quickly and efficiently. They must be able to communicate effectively with customers and provide excellent customer service. They must also be able to work independently and as part of a team.

What is Associate Field Support Technician Job Skills Required?

• Knowledge of computer hardware and software
• Ability to troubleshoot and diagnose technical issues
• Excellent customer service skills
• Ability to work independently and as part of a team
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment

What is Associate Field Support Technician Job Qualifications?

• High school diploma or equivalent
• Technical certification or degree in computer science or related field
• Previous experience in a technical support role

What is Associate Field Support Technician Job Knowledge?

• Knowledge of computer hardware and software
• Knowledge of networking and operating systems
• Knowledge of customer service principles and practices

What is Associate Field Support Technician Job Experience?

• Previous experience in a technical support role
• Experience in troubleshooting and diagnosing technical issues
• Experience in customer service

What is Associate Field Support Technician Job Responsibilities?

• Provide technical support to customers in the field
• Troubleshoot and diagnose technical issues
• Install and maintain hardware and software
• Provide excellent customer service
• Communicate effectively with customers
• Work independently and as part of a team