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Associate Director Of Partner Support Jobs

Associate Director Of Support
By Relay At United States
Develop and help build an outstanding team that creates a world-class support experience.
Manage all data and reporting for Support, sharing insights with the broader organization.
Drive people, process, and technology improvement initiatives to optimize the client support experience from end-to-end, both for customers and our team.
Obsess over customer satisfaction scores and relentlessly strive for improvements to the overall experience.
Seasoned customer service leader with experience managing Support teams, having worked within start-up / high growth businesses.
Empathy for students and educators regarding educational access and opportunities.
Associate Director Of School Support & Compliance
By KIPP DC At Washington, DC, United States
At least 2 years of people management experience with evidence of development and coaching responsibilities required
Take on top-to-bottom management responsibilities of four School Support and Service Team members, including:
Outstanding project management and organizational skills, and extraordinary attention to detail
Support and guide Compliance Manager relationships with school leaders and families as needed
Ongoing quality control of documentation for enrollment, immunization and health purposes to ensure efficacy to OSSE’s requirements
Collaborate with the Managing Director to manage enrollment review workflow across Manager team
Director Of Partner Relation
By Robert Half At United States

Our client is seeking a Director Partner Relations to join them on a contract basis. The Director of Partner Relations will be responsible for managing & partnering with the company’s joint ...

Do you have a passion for helping others succeed? We are looking for an experienced Associate Director of Partner Support to join our team and lead our partner support efforts. You will be responsible for providing exceptional customer service to our partners and ensuring their success. If you have a strong customer service background and a commitment to excellence, we want to hear from you!

Overview The Associate Director of Partner Support is responsible for providing support to partners in the form of customer service, technical assistance, and problem resolution. This role is critical to the success of the organization as it ensures that partners are able to effectively use the products and services offered. Detailed Job Description The Associate Director of Partner Support is responsible for providing support to partners in the form of customer service, technical assistance, and problem resolution. This role is critical to the success of the organization as it ensures that partners are able to effectively use the products and services offered. The Associate Director of Partner Support will be responsible for managing a team of support personnel and ensuring that all customer inquiries are addressed in a timely and efficient manner. The Associate Director of Partner Support will also be responsible for developing and implementing strategies to improve customer service, as well as developing and maintaining relationships with partners. Job Skills Required
• Excellent customer service skills
• Strong problem-solving and analytical skills
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Ability to manage multiple tasks and prioritize effectively
• Knowledge of customer service software and systems
• Knowledge of the organization’s products and services
Job Qualifications
• Bachelor’s degree in Business Administration, Management, or related field
• 5+ years of experience in customer service, technical support, or related field
• Experience managing a team of customer service personnel
• Experience developing and implementing customer service strategies
• Experience developing and maintaining relationships with partners
Job Knowledge
• Knowledge of customer service software and systems
• Knowledge of the organization’s products and services
• Knowledge of customer service best practices
• Knowledge of problem-solving and analytical techniques
Job Experience
• 5+ years of experience in customer service, technical support, or related field
• Experience managing a team of customer service personnel
• Experience developing and implementing customer service strategies
• Experience developing and maintaining relationships with partners
Job Responsibilities
• Manage a team of customer service personnel
• Respond to customer inquiries in a timely and efficient manner
• Develop and implement strategies to improve customer service
• Develop and maintain relationships with partners
• Monitor customer service performance and identify areas for improvement
• Train and mentor customer service personnel
• Analyze customer feedback and provide recommendations for improvement