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Associate Desktop Analyst Jobs in Massachusetts

Desktop Analyst Jobs
By The Hire Connection At Lawrence, MA, United States
Collaborate with the IT team to troubleshoot and resolve hardware, software, and network-related problems, both remotely and on-site.
Contribute to the development and maintenance of IT documentation, including procedures, guidelines, and knowledge base articles.
Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
Minimum of 2 years of experience in IT support and network administration.
Basic to intermediate networking knowledge with the ability and interest to learn and specialize in Cisco Meraki technologies.
Familiarity with the Cisco Meraki dashboard, wireless technologies, and cloud-managed network devices is a plus.

Are you looking for a challenging and rewarding role as an Associate Desktop Analyst? We are looking for an experienced professional to join our team and provide technical support to our customers. You will be responsible for troubleshooting and resolving technical issues, as well as providing advice and guidance to our customers. If you have a passion for technology and a desire to help others, this could be the perfect job for you!

Overview An Associate Desktop Analyst is responsible for providing technical support to end users in a corporate environment. This includes troubleshooting hardware and software issues, configuring and maintaining computer systems, and providing technical assistance to users. Detailed Job Description The Associate Desktop Analyst is responsible for providing technical support to end users in a corporate environment. This includes troubleshooting hardware and software issues, configuring and maintaining computer systems, and providing technical assistance to users. The Associate Desktop Analyst will also be responsible for providing training and guidance to users on the use of computer systems and software applications. The Associate Desktop Analyst will also be responsible for maintaining and updating documentation related to computer systems and software applications. Job Skills Required
• Knowledge of computer hardware and software
• Knowledge of computer networking and troubleshooting
• Ability to diagnose and resolve technical issues
• Excellent customer service skills
• Ability to communicate effectively with users
• Ability to work independently and as part of a team
• Ability to prioritize tasks and manage time effectively
Job Qualifications
• Bachelor’s degree in Computer Science, Information Technology, or related field
• At least two years of experience in a technical support role
• A+ certification or equivalent
• Microsoft Certified Professional (MCP) certification or equivalent
Job Knowledge
• Knowledge of computer hardware and software
• Knowledge of computer networking and troubleshooting
• Knowledge of Windows operating systems
• Knowledge of Microsoft Office applications
• Knowledge of remote access technologies
Job Experience
• At least two years of experience in a technical support role
• Experience in a corporate environment
• Experience in providing technical assistance to users
• Experience in troubleshooting hardware and software issues
Job Responsibilities
• Provide technical support to end users in a corporate environment
• Troubleshoot hardware and software issues
• Configure and maintain computer systems
• Provide technical assistance to users
• Train and guide users on the use of computer systems and software applications
• Maintain and update documentation related to computer systems and software applications
• Monitor and respond to user inquiries
• Monitor system performance and take corrective action as needed