Customer Service Compliance Specialist
By Dept of Med Assistance Svcs At , Richmond $32.28 - $39.75 an hour

There are no additional considerations for this position.

Are you looking for an exciting opportunity to join a fast-growing team in a dynamic and customer-focused environment? We are looking for an Assistant Customer Services Compliance Specialist to join our team and help ensure our customers receive the highest level of service. You will be responsible for monitoring customer service activities to ensure compliance with company policies and procedures. If you have a passion for customer service and a commitment to excellence, this could be the perfect job for you!

What is Assistant Customer Services Compliance Specialist Skills Required?

• Excellent customer service skills
• Knowledge of customer service principles and practices
• Knowledge of relevant regulations and laws
• Ability to handle customer complaints and inquiries
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Ability to work under pressure
• Proficiency in Microsoft Office Suite

What is Assistant Customer Services Compliance Specialist Qualifications?

• Bachelor’s degree in business, finance, or related field
• At least two years of customer service experience
• Knowledge of customer service principles and practices
• Knowledge of relevant regulations and laws
• Ability to handle customer complaints and inquiries

What is Assistant Customer Services Compliance Specialist Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of relevant regulations and laws
• Knowledge of customer service software, databases, and tools
• Knowledge of customer service techniques

What is Assistant Customer Services Compliance Specialist Experience?

• At least two years of customer service experience
• Experience in a customer service role
• Experience in a compliance role

What is Assistant Customer Services Compliance Specialist Responsibilities?

• Respond to customer inquiries and complaints in a timely manner
• Ensure customer satisfaction by providing accurate and complete information
• Monitor customer service activities to ensure compliance with regulations and laws
• Investigate customer complaints and take appropriate action
• Maintain customer records