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Assist Front Desk Manager Pm Shift Jobs

Clerk-Front Desk-Pm Jobs
By Marriott International, Inc At , Philadelphia, 19153

Job Number 23137698 Job Category Rooms & Guest Services Operations Location Philadelphia Airport Marriott, 1 Arrivals Road Terminal B, Philadelphia, Pennsylvania, United States ...

Are you looking for an exciting opportunity to lead a team and make a difference? We are looking for an experienced Front Desk Manager to join our PM shift and help us provide outstanding customer service. As Front Desk Manager, you will be responsible for overseeing the front desk operations, ensuring that all guests receive a warm welcome and excellent service. If you have excellent customer service skills and are passionate about making a positive impact, this could be the perfect job for you!

Overview:

The Assist Front Desk Manager PM Shift is responsible for providing support to the Front Desk Manager during the evening shift. This includes providing assistance with customer service, managing the front desk, and ensuring the smooth operation of the hotel.

Detailed Job Description:

The Assist Front Desk Manager PM Shift is responsible for providing support to the Front Desk Manager during the evening shift. This includes providing assistance with customer service, managing the front desk, and ensuring the smooth operation of the hotel. The Assist Front Desk Manager PM Shift will be responsible for greeting guests, answering phones, taking reservations, and providing information about the hotel and its services. The Assist Front Desk Manager PM Shift will also be responsible for handling customer complaints and resolving any issues that may arise.

What is Assist Front Desk Manager Pm Shift Job Skills Required?

• Excellent customer service skills
• Strong communication and interpersonal skills
• Ability to multitask and prioritize tasks
• Ability to work independently and as part of a team
• Knowledge of hotel operations and procedures
• Knowledge of computer systems and software
• Ability to work in a fast-paced environment

What is Assist Front Desk Manager Pm Shift Job Qualifications?

• High school diploma or equivalent
• Previous experience in a customer service role
• Previous experience in a hotel or hospitality setting
• Ability to work flexible hours, including evenings and weekends

What is Assist Front Desk Manager Pm Shift Job Knowledge?

• Knowledge of hotel operations and procedures
• Knowledge of computer systems and software
• Knowledge of customer service principles and practices

What is Assist Front Desk Manager Pm Shift Job Experience?

• Previous experience in a customer service role
• Previous experience in a hotel or hospitality setting

What is Assist Front Desk Manager Pm Shift Job Responsibilities?

• Greet guests and provide information about the hotel and its services
• Answer phones and take reservations
• Handle customer complaints and resolve any issues that may arise
• Manage the front desk and ensure the smooth operation of the hotel
• Assist the Front Desk Manager with any tasks or projects as needed
• Ensure that all customer service standards are met