Airport Customer Service Agents Jobs in Ohio , Employment

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Overview Airport customer service agents are responsible for providing customer service to passengers at airports. They help passengers check in, check baggage, answer questions, and provide assistance with boarding and disembarking. Detailed Job Description Airport customer service agents are responsible for providing customer service to passengers at airports. They greet passengers, check in passengers and their baggage, answer questions, provide assistance with boarding and disembarking, and provide information about airport services and facilities. They also help passengers with special needs, such as those with disabilities or those traveling with young children. In addition, they may provide assistance with ticketing, baggage handling, and other services. Job Skills Required Airport customer service agents must have excellent customer service skills, as well as strong communication and problem-solving skills. They must be able to remain calm and professional in stressful situations. They must also be able to work independently and as part of a team. Job Qualifications Airport customer service agents typically need a high school diploma or equivalent. Some employers may require additional qualifications, such as a college degree or certification in customer service. Job Knowledge Airport customer service agents must have a thorough knowledge of airport services and facilities, as well as airline policies and procedures. They must also be familiar with local and federal laws and regulations. Job Experience Airport customer service agents typically need at least one year of customer service experience. Previous experience in the airline industry is preferred. Job Responsibilities Airport customer service agents are responsible for providing customer service to passengers at airports. They must greet passengers, check in passengers and their baggage, answer questions, provide assistance with boarding and disembarking, and provide information about airport services and facilities. They must also help passengers with special needs, such as those with disabilities or those traveling with young children. In addition, they may provide assistance with ticketing, baggage handling, and other services.