Agent Assist I Jobs in Massachusetts , Employment

Are you looking for a job that will let you use your problem-solving skills to help customers? Look no further! We are looking for an Agent Assist I to join our team and provide exceptional customer service. You will be responsible for responding to customer inquiries, troubleshooting technical issues, and providing solutions to customer problems. If you're ready to take on a challenge and make a difference, this is the job for you!

Agent Assist I job is a customer service role that provides support to customers through phone, email, chat, and other communication channels. The job requires excellent customer service skills, the ability to multitask, and the ability to think on one's feet.

What is Agent Assist I Skill Requirements?

• Excellent customer service skills

• Ability to multitask

• Ability to think on one's feet

• Excellent communication skills

• Ability to work in a fast-paced environment

• Ability to handle difficult customer situations

• Knowledge of customer service software

What is Agent Assist I Qualifications?

• High school diploma or equivalent

• Previous customer service experience

• Knowledge of customer service software

What is Agent Assist I Knowledge?

• Knowledge of customer service principles and practices

• Knowledge of customer service software

• Knowledge of customer service policies and procedures

• Knowledge of customer service best practices

What is Agent Assist I Experience?

• Previous customer service experience

• Experience with customer service software

What is Agent Assist I Responsibilities?

• Respond to customer inquiries via phone, email, chat, and other communication channels

• Provide accurate and timely customer service

• Troubleshoot customer issues and provide solutions

• Follow up with customers to ensure satisfaction

• Document customer interactions in customer service software

• Maintain customer service standards