Souvenir Operations Manager - Mystic Aquarium
By Cherry Hill Programs At Mystic, CT, United States
Excellent time management and problem-solving skills as well as the ability to use good judgment and make strong, independent decisions
Strong people management skills and a passion for developing talent
Manage schedules, assign duties, and optimize labor to ensure all locations are staffed for success
Determine staffing requirements and assist with hiring, onboarding, and training as needed
Communicate and partner with the Regional Manager to drive alignment and overall strategy for designated venue(s)
Address and resolve customer concerns or service failures appropriately to ensure optimal guest experiences and recovery