Admin Customer Care Representative Jobs in Massachusetts , Employment

Are you looking for an exciting opportunity to make a difference in the lives of customers? We are looking for an Admin Customer Care Representative to join our team and provide exceptional customer service. You will be responsible for responding to customer inquiries, resolving customer issues, and providing helpful information. If you have a passion for customer service and are looking for a rewarding career, this is the job for you!

Overview Admin Customer Care Representatives are responsible for providing administrative support to customer service teams. They are responsible for ensuring customer satisfaction by providing accurate and timely information, resolving customer issues, and providing customer service support. Detailed Job Description Admin Customer Care Representatives are responsible for providing administrative support to customer service teams. This includes responding to customer inquiries, resolving customer issues, and providing customer service support. They must be able to effectively communicate with customers, both verbally and in writing. They must also be able to accurately document customer interactions and provide accurate information to customers. Job Skills Required

• Excellent customer service skills

• Excellent communication skills

• Ability to multitask

• Ability to work independently

• Ability to work in a fast-paced environment

• Ability to use customer service software

• Knowledge of customer service best practices

Job Qualifications

• High school diploma or equivalent

• Previous customer service experience

• Knowledge of customer service software

• Knowledge of customer service best practices

Job Knowledge

• Knowledge of customer service best practices

• Knowledge of customer service software

• Knowledge of customer service policies and procedures

Job Experience

• Previous customer service experience

• Previous administrative experience

Job Responsibilities

• Respond to customer inquiries in a timely manner

• Resolve customer issues in a timely manner

• Provide accurate and timely information to customers

• Document customer interactions accurately

• Provide customer service support

• Follow customer service best practices

• Use customer service software to track customer interactions