Zone Lead - Schaumburg, Il (Full Time), Amazon Fresh Stores

Pay starts at $18.15 per hour with benefits available.
This role requires open availability 7 days per week between the hours of 4 AM and 11 PM.
As a Lead, you will contribute to a vibrant culture based on customer obsession, trust, respect, integrity, continuous learning, and fun. You ensure that all operations in your area are occurring as expected. You have a strong attention to detail and are an expert in processes, identifying opportunities for improvement and communicating barriers to the manager. You are flexible while working in an ambiguous environment and can effectively prioritize multiple tasks. Most importantly, you enjoy learning new things, love to delight our customers, and contribute to a strong team culture in the store.
Key job responsibilities

• You are comfortable working in a physical environment. You have the ability to lift up to 49 pounds and be on your feet for a shift, up to 10 hours at a time
• Maintain cleanliness of the work environment
• Contribute to continuous improvement by identifying and communicating barriers to success
• Must be able to work flexible hours including nights, weekends and holidays
• Troubleshoot customer issues, modeling desired behavior for the team and escalating to a manager as needed
• Work with a manager to maintain the high quality and safety standards
• Perform additional duties as assigned
• Operate point-of-sale (POS) systems and handle cash
• Use systems to scan, process, and count inventory
• Receive, stock, and replenish product
• Support associate onboarding and provide ongoing process training as needed
• Act as a floor leader for associate questions and customer escalations
• Ensure consistent execution of inventory workflow processes, helping associates with standard operating procedures

Candidates must be at least 18 years of age.
Amazon does not sponsor for immigration, including for H-1B, TN, and other non-immigrant visas, for this role.
About the team
Amazon Fresh is a new grocery store designed from the ground up to offer a seamless grocery shopping experience, whether customers are shopping in store or online.
Learn more about Amazon Fresh: amazon.com/freshstores

• Demonstrated positive work attitude
• Interest in learning new skills and contributing to many different zones within the store
• Strong communication and customer service skills

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.