Zone Lead - Lorton, Va (Full Time), Amazon Fresh Stores

Pay starts at $17.80 per hour with benefits available.
This role requires open availability 7 days per week between the hours of 8 PM and 7 AM.
As a Lead, you will contribute to a vibrant culture based on customer obsession, trust, respect, integrity, continuous learning, and fun. You ensure that all operations in your area are occurring as expected. You have a strong attention to detail and are an expert in processes, identifying opportunities for improvement and communicating barriers to the manager. You are flexible while working in an ambiguous environment and can effectively prioritize multiple tasks. Most importantly, you enjoy learning new things, love to delight our customers, and contribute to a strong team culture in the store.
Key job responsibilities

• Receive, stock, and replenish product
• You are comfortable working in a physical environment. You have the ability to lift up to 49 pounds and be on your feet for a shift, up to 10 hours at a time
• Must be able to work flexible hours including nights, weekends and holidays
• Support associate onboarding and provide ongoing process training as needed
• Ensure consistent execution of inventory workflow processes, helping associates with standard operating procedures
• Maintain cleanliness of the work environment
• Use systems to scan, process, and count inventory
• Work with a manager to maintain the high quality and safety standards
• Operate point-of-sale (POS) systems and handle cash
• Troubleshoot customer issues, modeling desired behavior for the team and escalating to a manager as needed
• Contribute to continuous improvement by identifying and communicating barriers to success
• Act as a floor leader for associate questions and customer escalations
• Perform additional duties as assigned

Candidates must be at least 18 years of age.
Amazon does not sponsor for immigration, including for H-1B, TN, and other non-immigrant visas, for this role.
About the team
Amazon Fresh is a new grocery store designed from the ground up to offer a seamless grocery shopping experience, whether customers are shopping in store or online.
Learn more about Amazon Fresh: amazon.com/freshstores

• Knowledge of Amazon devices and Amazon services
• Experience in merchandising or planogram

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.