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Winery Stockroom Worker - Full Time
Company | Biltmore |
Address | Asheville, NC, United States |
Employment type | FULL_TIME |
Salary | |
Category | Hospitality |
Expires | 2023-09-23 |
Posted at | 8 months ago |
- Full Time: a position working 32+ hours per week.
- Maintains and prepares food & drink samples for the Winery and other Retail Outlets.
- Maintains a positive, cooperative and professional attitude at all times.
- Provides an exceptional guest service experience for each guest.
- Maintains a daily schedule of cleaning and organizing the stockroom to maintain neatness in the area.
- Executes stockroom bin maintenance following the guidance of the Stockroom Supervisor.
- Processes and distributes wine and merchandise deliveries from the Retail Central Warehouse & Wine Production.
- Offers assistance to guests as needed with transportation and loading of large items to their vehicle.
- Offers assistance as needed to guests with locating merchandise.
- Tracks inventory and displays throughout the day to determine restocking needs.
- Operates POS and assists Winery Retail Assistants with bagging & wrapping when additional guest service is required at registers.
- Promptly answers radio calls throughout the day from the sales floor.
- Stocks items throughout the day to ensure that the sales floor is adequately stocked, utilizing pull sheets from prior days sales.
- Exhibits proper phone/radio etiquette as outlined in the retail orientation guidelines.
- Ensures items are properly displayed and maintains original intent and look of all displays.
- Maintains adequate wine stock levels on the Retail Floor through restocking shelves and replenishing cases.
- Offer any other support and assistance as determined by the Manager or Supervisor.
- Operate forklift to transport pallets of wine as needed.
- Assist with daily opening and closing responsibilities as needed.
- Previous retail, inventory and/or customer service experience strongly preferred.
- Ability to exercise good judgment and multi-task. Should be comfortable with creative problem solving.
- Demonstrated commitment to providing world class guest service.
- Basic math skills and the ability to operate inventory management systems and point of sale (POS) systems. Previous experience with inventory control procedures, loss/shrinkage practices, and/or merchandising delivery protocols preferred.
- Forklift certification, or ability to obtain forklift certification within first year, required. Annual recertification required.
- Exceptional guest relation and verbal and written communication skills.
- Ability to work effectively in a fast-paced, guest service environment as part of a team.
- Ability to anticipate guest needs, be proactive, and take initiative where appropriate.
- Ability to lift, carry, push/pull between 50-100 lbs. daily
- Ability to climb stair and ladders as needed.
- Standing, stooping, bending, kneeling, reaching overhead and down below for long periods of time
- Agility, stamina, accurate vision and hearing
- Ability to work in a fast paced environment.
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