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Wine & Spirits Department Manager
Company | Festival Foods |
Address | West Allis, WI, United States |
Employment type | FULL_TIME |
Salary | |
Category | Retail Groceries |
Expires | 2023-10-01 |
Posted at | 7 months ago |
Job Title Wine and Spirits Department Manager
- Finalizes and approves weekly work schedule for associates
- Maintains appropriate inventory levels and ensures accurate pricing on products received and sold
- Observes sales floor and back stock conditions; takes action to correct areas of opportunity
- Responsible for the department’s timekeeping accuracy. Communicate to HR regarding any missing time, transferred hours, and schedule issues.
- Addresses guest concerns and resolves issues when a guest is not satisfied with the service or product received
- Provides customer service to guests.
- Leads, coaches, teaches and reinforces Festival culture, customer service, and performance expectations to all Wine & Spirits associates
- Assists all department associates with daily responsibilities while leading by example.
- Ensures all department standards are being met in the Wine & Spirits department.
- Answers the telephone and assists callers using proper phone etiquette
- Ensure all quality standards are being met, including quantity expectations at 100% by 10 am and 5 pm.
- Takes orders and other special requests
- Trains new Wine & Spirits associates
- Documents violations of company policies/procedures by associates and conducts appropriate corrective action, up to and including termination
- Answers questions and provides guidance to all Wine & Spirits department associates
- Assists guests with finding items they are looking for on sales floor
- Develops Assistant Department Manager and/or Department Leads to prepare for advancement opportunities.
- Writes and conducts performance reviews of associates
- Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences
- Contributes to overall cleanliness of the department by picking up, organizing, and cleaning work areas, shelving, and sales floor as needed.
- Other duties as assigned
- Maintains adequate staff levels by interviewing applicants and extending job offers
- Understands being in a leadership role and how to motivate a team of individuals.
- Ability to deal tactfully and effectively with customers and all personnel.
- High School Education or equivalent combination of education and experience.
- Thorough knowledge of the retail food business, thorough knowledge of wine & spirits department operations, merchandising skills, must be able to make timely and effective decisions.
- Good oral and written communication skills and the ability to handle a diverse crew in a stressful environment.
- Thorough understanding of all safety requirements and company safety policies.
- Must possess the ability to apply on-the-job safety training to recognize and react to possible safety hazards on store premises. Also requires proper training and knowledge of the following equipment/procedures hand jack, baler, forklift, proper lifting techniques, proper scanning technique, hand truck, trash compactor.
- This position requires the employee have the ability to have full range of upper body motion in order to occasionally lift stock. Requires the ability to perform repetitive tasks for prolonged periods of time.
- The position requires the employee to lift up to 50 pounds on an occasional basis.
- Must possess functional sensory abilities in order to visually monitor the store, create attractive displays, and to operate equipment.
- The employee must possess the ability to stand in place for long periods of time; walk in the store; bend, stoop and kneel regularly. Requires fine finger and broad manual dexterity, and eye-hand-foot coordination in order to operate equipment.
- Working conditions consist of occasional exposure to extreme temperatures.
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