Website Support Representative Jobs

We understand that the world we want tomorrow starts with how we do business today, and that’s why we’re inspired to make A Better World for Pets. Antech is comprised of a diverse team of individuals who are committed to each other’s growth and development. Our culture is centered on our guiding philosophy, The Five Principles: Quality, Responsibility, Mutuality, Efficiency and Freedom. Today Antech is driving the future of pet health as part of Mars Veterinary Health, a family-owned company focused on veterinary care.
If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Career worklet on the landing page or search for Find Jobs.
The schedule for this role will be Tuesday- Saturday, day shift.
PURPOSE OF JOB:
The Antech OnLine Website Support Representative will report directly to the Client Facing Software Manager providing technical support to our clients and lab staff identifying and correcting problems.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
To perform this job successfully, an individual must be able to satisfactorily perform each essential function. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• We share a collaborative obligation to ensure that we conduct ourselves in the utmost ethical manner and that we hold each other accountable to the values and standards of the organization. Every employee has the responsibility to ask questions, seek guidance, and report concerns and/or violations of company policy or ethical standards. Antech Diagnostics has several processes in place to communicate with leadership and expects that employees will have a commitment to integrity and uncompromising values.
• Provide support to internal teams such as client services, sales & lab staff
• Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue
• May be asked to participate in enterprise initiatives, special projects and other duties as assigned.
• Updating self-help documents so customers/employees can try to fix problems themselves
• Resolving username and password related issues
• Provide support to clients by identifying problems and researching answers, guiding client through corrective steps
• Interact with customers to provide and process information in response to inquiries, concerns, and requests
• Escalate customer trouble issues when appropriate

EDUCATION/EXPERIENCE:

• High School Diploma or equivalent; bachelor’s degree preferred.
• Previous Technical Support experience a plus
• Previous troubleshooting experience with end users preferred
• Minimum 2 years of Customer Service experience/heavy phone experience

REQUIRED SKILLS AND ABILITIES:

• Excellent problem solving, critical thinking and analytical skills
• Attention to detail and accuracy.
• Excellent follow through skills
• Outstanding verbal and written communication skills.
• Knowledge of customer service principles and practices
• Proven ability to work effectively with end users is required.
• Effective listening skills and ability to deal with difficult callers
• Must be able to work in a team environment
• Organized with the ability to multi-task in a fast paced environment.

PHYSICAL DEMANDS:

• Fluency in the English language
• May be required to lift, move, and carry up to 15 lbs.
• Hearing ability to effectively communicate via the telephone and in person
• Extended hours may be needed
• Extend and reach with hands and arms and use hands and fingers
• Extensive sitting, phone, and computer use
• Specific vision abilities required including close vision, color vision, depth perception, and the ability to adjust focus.
• Ability to communicate verbally on the telephone and in person
• Occasionally required to bend, kneel, stoop, or crouch

Full time
We are a rapidly growing, stable company with excellent advancement opportunity. We offer a great benefits package and associate pet health benefits too! If you are passionate about animal healthcare, are motivated by making a difference we want to hear from you!
We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at Antech Careers