Ward Clerk Transcriber Jobs

This position is responsible for supporting and coordinating the administrative activities of the nursing unit. May be assigned to cover multiple units per Medical Center protocol.

• National Language:
• Assures accurate census by inputting admission, discharge, and transfers in a timely manner and before deadlines.
• Schedules tests and coordinates patient care activities in collaboration with the RN and other departments to assure timely and appropriate action.
• Anticipates the customers desires and take proactive steps to meet those needs.
• Adheres to Regional Attendance Policy.
• Participates in problem identification and resolution.
• In conjunction with Discharge Coordinator, organizes transfers to skilled nursing facilities, including printing relevant sections of the patient chart.
• Demonstrates a professional, supportive attitude.
• Coordinates discharge times, contacts family members with pending discharge times, assists and facilitates a timely discharge when the patient is ready.
• Establishes and maintains inter-intra departmental communications and relationships.
• Responds to stat requests.
• This job has no supervisory responsibilities.
• Utilizes payroll and non-payroll resources to their maximum potential.
• Maintains telephone courtesy at all times including receiving, transferring calls, or taking messages.
• Will have to float to other departments as needed.
• Complies with regulatory requirements, policies, procedures, and standards of practice.
• Makes follow-up appointments for patients as necessary.
• Maintains the units business equipment, including maintaining appropriately charged wireless carts. Arranges for special maintenance or repair of the units business equipment.
• May help to facilitate co-pay collections by communicating with the Admitting office when family members are present on the unit, relaying information to Admitting or to the patient/family, etc.
• Organize and maintain department files, records, handbooks, manuals, and committee minutes.
• Assists members who are less than satisfied with their experience by listening and taking responsibility within their scope to ensure that the issue is resolved.
• Customer Service Practices customer service standards as defined by the Service Area, Medical Center, and specific department.
• Maintains medical records in appropriate order and readily available, assembles and disassembles charts as needed.
• Utilizes effective communication strategies, including chain of command and issue escalation, which result in intended outcomes.
• Assures availability of pertinent information, i.e., outpatient charts, other hospital records, etc.
• Maintains and protects patient confidentiality.
• Demonstrates ability to problem solve with other departments in order to assist member resolution.
• Fiscal Responsibility Organizes work to minimize the use of overtime.
• Takes accountability for own actions and accepts constructive criticism.
• Keeps self-informed of activities on the unit and makes recommendation for change.
• Supports a collaborative labor-management partnership environment.
• Collect, sort, and deliver mail; prepare outgoing mail.
• Participates with the assessment of current and future unit learning needs and development of annual educational plan.
• Documentation Accurately and promptly transcribes physician orders as evidenced by updated department forms and active orders within specific time frame according to standard.
• Demonstrates competencies during the probationary period and ongoing by completion of departmental competency validation.
• Keeps a safe environment for self and others.
• Provide mgmt or hospital Bed Coordinator with updates on open beds.
• Maintain inventory of patient education materials.
• Participates in hourly rounding to promote service excellence.
• Answers call system; follows up with the nurse, patient and/or family as appropriate.
• Compliance Accountability:
• Reports to assigned area promptly, being present and available for report at beginning of assigned shift.
• Confronts difficult or conflict situations constructively and seeks appropriate assistance.
• Assures that supplies are ordered and available for use.
• Coordinates hospitalization transfer and transportation.
• Customer Service - Consistently demonstrates the knowledge, skills, abilities, and behaviors necessary to provide superior and culturally sensitive service to each other.
• Utilizes computer systems and communication equipment effectively and efficiently.
• Minimizes personal phone call time.
• Answers and appropriately routes internal and external telephone calls.
• Identifies and assists in systems improvement that needs simplification or correction.
• Maintains the Minimum Medical record.
• Participates in departmental process improvement activities, i.e., planning, measuring/ monitoring, assessing, and improving.
• Assists in maintaining an accurate and up-to-date medical record.
• In certain circumstances assists with other unit duties such as collecting meal trays, taking specimens (i.e. blood) to the lab, etc.
• Order transcription is legible, dated, and timed.
• Initiates units downtime procedures when necessary.
• Acts as greeter for the unit, greeting new patients and their families.
• Prepares discharge packets and other documents for patients.
• Team Commitment - Viewed by others to be an effective team member who is flexible, cooperative, and willing to assist others.
• The Ward Clerk Transcriber demonstrates proficiency by exhibiting the following skills, competencies, and behaviors.
• May support Environmental Services in the data entry into the ADT system the status of clean and dirty beds.
• Identifies and supports new ideas.
• Provides general information and reception activities for patient/member/staff.
• Performs other duties as assigned.
• Supervisory Responsibilities:
• Attends all mandatory meetings and in-services, a minimum of 50% of staff meetings, and actively participates in other departmental professional development (Requirement may vary for per diem staff).
• Processes, transfers and discharges using the Admit-Discharge-Transfer (ADT) system in the electronic medical record, including event management.
• Leadership Upholds Kaiser Permanentes Policies and Procedures, Principles of Responsibilities and applicable state, federal and local laws.
• Clinical Outcomes Applies standard precautions.
• Assists unit personnel in the use of the electronic medical record and other systems; may act as the unit resource for computer-related issues.
• Prints and distributes diagnostic reports and notifies appropriate personnel of abnormal lab results.
• Identifies and reports incomplete findings.
• Updates the units white board.
• Transports patients, equipment, supplies, and specimens throughout the Medical center utilizing proper body mechanics.
• Communicates with other units/departments.
• Competencies: The Ward Clerk Transcriber demonstrates proficiency by exhibiting the following skills, competencies, and behaviors.
• May cross train as a receptionist: (ED only).
• Assures a clean, orderly, and functional work environment.
• Call or fax prescriptions into pharmacy.
• Prioritizes work assignments appropriately to ensure completion of patient care activities and notifies Registered Nurse if unable to complete assignments.
• Orders materials and supplies for the unit. As needed, per Unit, collects equipment and medication.
• Promptly answers call lights, alarms and patient requests.

• N/A.

• High School Diploma or General Education Development (GED) required.
• Successful completion of medical terminology.

• SCAL GRANDFATHER US-BLS OR Basic Life Support

• Ability to learn software applications.
• Typing 30 WPM Communicates in a clear, concise manner appropriate to the developmental stage of the patient.
• Basic knowledge of office equipment (fax machine, copy machine, scanner).
• Working knowledge of computer applications to include Windows.
• Ability to write correspondence in email.
• Ability to clearly speak, read, write and thoroughly understand English.
• Ability to learn policies and procedures.
• Ability to read and comprehend complex instructions, correspondence and medical record documents in English.
• Working knowledge of PCs and the ability to navigate in a Windows environment utilizing a mouse.

• N/A.

Notes:

• Must give commitment of 8 shifts per month, 4 of those must be a weekend (Saturday and Sunday).
• This is an on-call position, days and hours may vary.

PrimaryLocation : California,Los Angeles,West Los Angeles Medical Center
HoursPerWeek : 1
Shift : Evening
Workdays : Sun, Mon, Tue, Wed, Thu, Fri, Sat
WorkingHoursStart : 03:00 PM
WorkingHoursEnd : 11:30 PM
Job Schedule : Call-in/On-Call
Job Type : Standard
Employee Status : Regular
Employee Group/Union Affiliation : B01|SEIU|Local 399
Job Level : Individual Contributor
Job Category : Clinical Support
Department : West LA Medical Center - Med/Surg - UNIT 4 - 0801
Travel : No
Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.