Visitor Service Associate Jobs

About the Job:

As a member of our Visitor Services team, you will be deeply involved in the mission of Hillwood Estate, Museum & Gardens. We welcome over 100,000 visitors a year, this role is often the first impression visitors have of Hillwood. This role is primarily responsible managing all front desk interactions, which includes providing a warm welcome to visitors, completing all ticketing transactions, entering visitor information in our database (tessitura), selling memberships, and providing a high-level overview of Hillwood. The Visitor Services Associate role also provides customer service in our back-office via responding to phone inquiries and emails. Each member of the visitor services team also has special projects which pertain to various finical and attendance reporting, include opportunities to work in cross-departmental teams. Our Visitor Service Associates also work closely with Visitor Service Volunteers to ensure a fabulous experience for our visitors.

Read the full position description HERE.

This role is located fully on our campus in NW DC. Remote work is occasional and may be permitted a few times a year. The Visitor Services Associate works from 9:15 am-5:15 pm Wednesday-Sunday.This position is compensated at $20.18/hr

About You:

You’ve been in similar roles long enough to understand the level of detail and care that goes into each visitor interaction. You have developed the customer service and interpersonal skills needed to efficiently run a front desk.

You’ve had experience working in with ticketing systems or CRMs. You have demonstrated experience of communicating in fast-paced settings and with diverse audiences. You have a passion for museums and for optimizing the visitor experience.

About Us:

Hillwood Estate, Museum & Gardens is deeply committed to fostering a positive, inclusive and engaging workplace where all voices are heard and where staff and visitors of all backgrounds can be inspired by the life of our founder Marjorie Merriweather Post.

We Offer:

·A fabulous work culture that inspires your best work.

·Support for career development with internal and external opportunities to learn and grow.

·Our most popular medical plan has an upfront deductible of $1,500 per year for a single coverage and $3,000 per year for dependent/family coverage with a Health Savings Account (HSA) tied to the plan.

oHillwood will contribute up to $1500 annually into your HSA if you elect single coverage or up to $3000 annually if you elect dependent/family coverage for the 2022 plan year prorated based on the effective month of your coverage.

oEmployee contribution rates for medical plans are based on the coverage level selected at the employee’s base annualized salary. Essentially, those with higher salaries pay more for their medical coverage. The maximum employee contribution is $170 per biweekly payroll, most employees pay much less for medical insurance.

·Retirement Savings Plan.Hillwood matches up to 3% with a discretionary match (up to 2% or more). The Hillwood contribution is 100% vested upon reaching three years of service.

·Life and accidental death and dismemberment, short & long term insurance at no cost to the employee.

·Flexible spending account for dependent care.

·Metro commuter benefits of up to $100 per month.

·Best in class paid time off – new hires accrue up to 3 weeks of vacation during the calendar year, new hires also receive 80 hours of paid sick leave each year and 11 paid holidays.

·Mental wellness support.

·Discounts in the shop and Hillwood café.

·Free admission to the museum and festival days.

·Casual Monday.

·Free on-site parking.

Hillwood is seeking applicants from all backgrounds and educational levels to ensure we get the best, most creative talent on our team. We are an equal opportunity employer, and we encourage people who identify as Black, Indigenous, people of color and people with marginalized identities to apply for open positions. We strive to make the hiring process as accessible as possible. Please do not hesitate to share what will make the process best for you. We cannot guarantee all accommodations; our team will make accommodations where possible with sufficient notice. When sending your resume to [email protected]please let us know of any accommodations you may find helpful while engaging in our process.

Learn about Hillwood’s interview process HERE.

Hillwood requires all employees to be vaccinated against COVID-19. Applicants who have qualifying medical conditions or who have a sincerely held religious belief may request an exemption from the vaccination policy. Exemptions are determined on a case-by-case basis and in accordance with applicable law. Any medical information concerning an applicant’s disability will be treated as a confidential medical record in compliance with applicable federal, state and local laws.