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Virtual Design Post Sale Coordinator - Remote
Company | Lowe's Companies, Inc. |
Address | Missouri, United States |
Employment type | FULL_TIME |
Salary | |
Category | Retail |
Expires | 2023-09-06 |
Posted at | 9 months ago |
Lowe’s is able to offer remote employment of this position in the following states: AL, AR, AZ, CA(salaried roles only), CT, CO, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MD, MA, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VA, VT, WA, WI, WV, WY.
- Provides feedback to Supervisor regarding the process of Stores qualifying customers to help determine gaps in the process.
- Draws from experience supporting the program to offer ways to improve the customer experience with the Virtual Design sales model.
- For specific quote requests, reviews project details and measurements submitted by the customer or Service Provider (i.e., installer) and validates whether everything needed has been provided.
- Sends, receives and responds to questions from IST, Stores and Service Providers related to quote details and escalates issues/questions when appropriate; communicates with others via phone, email and other communication applications.
- Completes quote re figures as needed (e.g., when a customer changes mind on something that affects the scope or cost of a project); includes re figuring quotes based on existing measurements or changing quotes based on new measurements or increased project scope.
- Organizes work processes to ensure the most efficient work flow while collaborating with others (i.e., Designers, Service Providers, Stores, peers).
- When available, adds product and/or promotional information to a quote as well as any additional labor items and associated charges needed to complete the quote not already included.
- Provides peers and leadership team with relevant and timely information when needed to support their decisions and work activities.
- Being friendly and professional, and engaging customers in their homes through virtual/remote appointments to deliver home improvement project solutions.
- Uses information submitted from the customer and Service Provider to create an initial quote (in the installed sales selling tool) that is subsequently submitted for final processing and delivery to customer.
- Approves or rejects the information submitted by the Service Provider and follows up as needed to obtain required information.
- Provides relevant feedback to Supervisor regarding what is working well and not working with the Virtual Design sales model.
- Works within system-based work queue to identify activities ready for review.
- Works in various internal selling and project management systems to obtain and verify information related to service requests and to communicate with others involved in the quoting process.
- Lowe’s requires a passing Internet Speed Test. This is a mandatory requirement from the business.***
- THE REQUIRED INTERNET SPEED HAS A MINIMUM 20mb/s DOWNLOAD, 5mb/ UPLOAD
- Up to 1 year experience in a call center, office administrative, high volume retail, service support, or similar work environment
- High school diploma or GED
- Bachelor’s degree in related field
- Experience in remodeling or construction industry, Lowe’s store experience, Experience using MS Dynamics or similar CRM (Customer Relationship Management) tool as well as computer – aided drafting 20/20 software
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