Virtual Care Center Registered Nurse (Rn)

• Ability to perform multiple tasks at once and work in a fast-paced environment.
• Knowledge of abortion care preferred.
• Must have an unencumbered RN license and be licensed, or have the ability to be licensed, in all states that PPRM operates in (CO, NM, NV).
• Knowledge of reproductive health care preferred.
• Experience delivering sensitive information or results to patients required.
• Must have excellent customer service, communication, typing, and organizational skills Knowledge of PPRM’s Medical Standards and Guidelines preferred.
• Strong computer skills and ability to navigate all Microsoft Suite applications required.
• Experience with NextGen or other electronic health records systems is preferred.
• Spanish speaking preferred.
• Experience working with sensitive patient information required.

Essential Functions

• Demonstrates excellent customer service to both internal and external customers by working towards a positive outcome with any problems encountered.
• Perform mandatory STI reporting to Colorado, Nevada, Wyoming, and New Mexico State Departments of Health, when indicated.
• Participates in the daytime on-call program during scheduled shifts. This is taking emergency calls/triage concerns from patients.
• Other duties as assigned by supervisor.
• Maintain average call time and volume as defined by program guidelines.
• Assists in answering patient questions received via the Patient Portal.
• Make initial contacts for all quantitative Hcg results.
• Completes all responsibilities according to established protocols, policies, and standard practices in the areas of customer service, quality assurance, and regulatory compliance programs such as HIPAA (Health Information Portability & Accountability Act), OSHA (Occupational Safety & Health Administration) and CLIA (Clinical Laboratory Improvement Act).
• In collaboration with the Patient Care Coordinator, VCC Clinician, and VCC Manager-Telehealth, ensure that support staff is following all PPRM policies and procedures and the Medical Standards and Guidelines, to ensure timely and accurate follow-up notification.
• Assist with scheduling patient appointments as needed.
• Learn and stay current on all relevant protocol requirements.
• Run NextGen reports and complete appropriate follow-up management.
• Initiate telephone and written correspondence to patients regarding results and treatment plans.
• Coordinate, log, and sort incoming abnormal lab results and consult with clinician regarding plans as needed.
• Determines and documents appropriate plans of care for all incoming lab results, both normal and abnormal.
• Document accurately, appropriately, and efficiently all telephone interactions with patients and complete, accurate, and timely medical record chart notes.
• Create appropriate follow-up plans for laboratory results as defined by PPRM’s Medical Standards and Guidelines.
• Provide nonjudgmental counseling to patients by offering information and/or referrals on reproductive and sexual health issues.
• Participates in abortion services (participation can include referrals, information, education, counseling, performing, scheduling, etc.)
• Demonstrate ongoing proficiency in Electronic Health Records (EHR) and Electronic Plan Management (EPM) systems.
• Send correspondence to patients via mail and Patient Portal.
• Assist Clinical Quality and Risk Management Team with related quality assurance functions such as performing chart audits, reporting deficiencies, and developing corrective action plans.
• Effectively and accurately communicate abnormal laboratory results to patients and explain the treatment plan.
• Daily review of the Provider Approval Ques (PAQ) to includes accepting and signing off on normal and abnormal laboratory results as defined by PPRM’s Medical Standards and Guidelines.
• Adhere to procedures and requirements regarding the notification and follow-up of normal and abnormal lab results as outlined in PPRM Medical Standards and Guidelines.
• Assist Clinical Quality and Risk Management Team with the creation and implementation of Electronic Medical Follow-Up systems.
• Acts as support for routine abortion follow-up care and assists the Ultrasound and Abortion Care Manager in other abortion follow-up care.
• Serve as a resource to PPRM staff regarding follow-up information.