Virtual Care Center Advanced Practice Clinician

• Able to obtain an RN license in the states of Colorado, New Mexico, Nevada, and Wyoming.
• Have worked one or more years in sexual, reproductive health, or gender-affirming care.
• You have no restrictions on your ability to be credentialed with Medicaid or other payors.
• You must be willing to apply for and maintain licensure in other states.
• You have strong computer skills and the ability to navigate all Microsoft Suite applications.
• Certified Nurse Practitioner (NP) by a national certification organization.
• You are detail-oriented and experienced in multitasking, meeting deadlines, and prioritizing work independently with little supervision.
• You are experienced in providing empathetic, patient-centered care.
• You must have active licensure in Colorado, New Mexico, Nevada or Wyoming and must have, or be willing to obtain, controlled substance prescriptive authority in Colorado, New Mexico, Nevada, and Wyoming.

ESSENTIAL FUNCTIONS:

• Answer patient questions received via the Patient Portal.
• Support unlicensed staff with medical questions or concerns.
• Run reports, and document accurately, appropriately, and efficiently all phone interactions with patients in their medical chart in Electronic Health Records (EHR) and Electronic Plan Management (EPM) systems.
• Interface with the leadership team to prioritize and identify how to improve the provider.
• Provide asynchronous care for patients seeking birth control, emergency contraception, and/or UTI treatment by the PPDirect app, which is available for patients 7 days a week.
• Perform and order diagnostic studies as indicated and provide appropriate treatment and follow-up as necessary.
• Support Capacity-Building Efforts Internally: You will work to build capacity in others who see patients, serving as a leader with expertise and knowledge that can support others. You also contribute to efforts to grow and shore up the foundation for others who join the team as the virtual care program expands, etc. To do this you will:
• Work with the Quality Management team when necessary to collaborate on difficult cases.
• Assist with scheduling patient appointments as needed.
• Provide Outstanding Patient Care: At its core, your work is about providing care to patients who need you and doing so with the highest degree of competence and quality. To do this you will:
• Triage medical questions and concerns from patients, including providing daytime Call for Abortion patients in accordance with PPRM’s Medical Standards and Guidelines (MS&Gs).
• Conduct patient visits via phone or video to diagnose and treat issues and conditions related to reproductive, sexual health, abortion, and gender-affirming care.
• Provide relevant education and collaborate with the health center team and other community agencies in providing comprehensive care.
• Provide excellent customer service to both internal and external customers by working towards a positive outcome with any problems encountered.
• Perform mandatory STI reporting to Colorado, Nevada, New Mexico, and Wyoming State Departments of Health, when indicated.

• Abortion Care: We all work in abortion care, whether it is referrals, information, education, counseling, performing, scheduling, etc. In this role, you will be caring for patients who have or may be seeking abortion care with PPRM