Vip Experience Coordinator Jobs

Vip Experience Coordinator
Event Services & Ticket Sales & Service
Footprint Center
Phoenix, Arizona
Job Summary
Our organization consists of many different departments that support the Phoenix Suns, Phoenix Mercury, and Footprint Center.
Would you like to win championships and create sustained success? We are looking for individuals that are committed to pursuing excellence and be part of creating memorable experiences.
We are seeking an experienced and highly motivated individual to join our team as a VIP Experience Coordinator with the Event Services & Ticket Sales & Service Department. This position will be responsible for delivering exceptional customer service to guests at games and special events and providing quality control in our premium spaces. The coordinator will take charge for the planning and execution of premium events for the Ticket Sales & Service team, as well as off-site Partner and Sales events. They manage the VIP process, guest list, and track all requests for the club spaces from a Sales and Global Partnership Solutions (GPS) standpoint.
We strive for a work culture that affords employees flexibility, autonomy, and trust. All work, including workplace flexibility, should be performed within Arizona.
What Will You Do

• Plan and execute premium sales department events (10+) throughout the season.
• Manage premium space guest lists and communicate to internal partners.
• Plan and execute road trips for Partner & Sales clients throughout the season, managing all facets of travel, ticketing, and attendee experience.
• Coordinate VIP guests and elevated game night experience.

What We Need From Our Coordinator

• Advanced Proficiency in Microsoft Office, Outlook, Word, Excel, PowerPoint
• Ability to project a friendly, approachable and professional attitude
• Able to simultaneously manage a high level of detail across multiple projects
• Understands how to manage information, balancing employee confidentiality with business needs; knows when to communicate information upward
• Able to demonstrate flexibility and quickly adapt to changes while maintaining high levels of productivity and effectiveness under pressure
• Effective interpersonal, verbal and written communication skills; ability to communicate at all levels, both internally and externally
• Ability to react appropriately in emergency and high stress situations and maintain order and ensure adherence to all safety and security policies

Experience/ Education Requirements

• Minimum of 2 years of service in customer facing role
• Bachelor’s Degree required from an accredited college or university in Business, Hospitality, Communications or Sports Management or related field of study

What You Can Expect
The work environment characteristics described here are representative of those that must be met by a teammate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Occasional travel from time to time for professional development
• Position is predominately computer-based, requiring the use of a computer monitor
• Wide range of fulltime benefit options including
• Ability to transit throughout the arena for various periods of time
• Visit our Culture page learn more about our culture and work environment!
• Discounts at Fanatics Team Shop
• Ability to Read, Write & Speak in English
• In-arena work requirements with the potential of hybrid schedules based on each role and department.
• Tickets available for Phoenix Suns, Phoenix Mercury and Rattlers games
• Vacation, sick and holiday leave programs
• Life and Disability options
• Flexible schedule to include weekends, evenings, and some holidays to meet business needs
• Must be able to carry on a conversation both on the phone and in-person
• Medical, Dental and Vision coverages
• Perks:
• S-Sedentary Work – Exerting up to 10 pounds of force occasionally
• This position works mainly indoors, removed from extreme weather; exposure to weather is <5%

Phoenix Suns, Phoenix Mercury, and Footprint Center is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
For questions about this career opportunity, please contact our People & Culture Recruiting team at [email protected]