Veterinary Receptionist Jobs

Benefits We Offer:

• 401k retirement plan options with company match for all staff over 21 years old
• Education discount for staff who desire to become a Licensed Technician (some eligibility requirements)
• Discount on veterinary care and products for your furry family members
• Yearly uniform allowance
• Medical, vision, and dental insurance options for full-time staff
• Life insurance and other benefit options available for full-time staff
• Paid time off and paid major holidays for full-time staff

• Maintain and uphold the Core Values and Mission Statement of MVP.

• Note in medical records the details discussed during client conservations including the date, time, key points of the discussion and any required information.
• Screen and route calls to appropriate staff; take and deliver messages promptly to appropriate staff, pulling medical records of patients so staff can properly document information.
• Answer phones promptly and professionally using a multi-line phone system; answering client inquiries about basic animal care and routine procedures, questions about veterinary services and products, and provide knowledgeable advice about wellness, prevention, and diseases.
• Schedule appointments and surgeries according hospital scheduling guidelines and make surgery and appointment confirmation calls.
• Greet clients and pets by name with a smile and a positive, solution-oriented attitude.

• Verify the eligibility of clients with charge accounts.
• Check medical and computer records for accurate client addresses, phone numbers, e-mail addresses and scan appropriate new documents to patient’s medical records.
• Fill prescriptions refill forms and provide routine administrations instructions to clients.
• Enter accurate charges; explain invoices to show value for care provided, stating all services and products provided before the total; echo doctors’ recommendations when checking out clients.
• Collect payment when services are rendered, including making change for cash payments, processing credit cards and getting proper ID for checks.

• Advise clients on flea/tick preventative, heartworm preventatives, pre-anesthetic testing, pain management, shampoos, home dental products, and other retail items.

• Must have excellent spelling and grammar.
• Demonstrated commitment to MVP core values.
• Computer knowledge required- keyboarding and use of communication tools (e-mail/internet).
• Ability to handle varied and sometimes difficult conditions; will be exposed to highly emotional situations.
• Working knowledge of veterinary terminology- must be able to pronounce, spell, and know the meaning.

• Ability to display tact and respect with clients and team members, even when busy or hectic.
• Ability to conduct oneself in a confident, calm, and professional manner with clients and staff when situations are stressful and/or focused on individual tasks.
• Must feel and express a genuine liking for animals and their owners and for working in an animal care field.