Veterinary Receptionist Jobs

Bethany Family Pet Clinic has an opportunity for a full-time Veterinary Receptionist to join our team!

Location 15166 NW Central Drive Portland, Oregon 97229

Shift Details Full time (30+ hours a week) We are open Monday - Friday 7am - 6pm, Saturday 7am - 5pm, and Sunday 8am - 3pm. Rotational weekends required.

Compensation $16 - $18

Bethany Family Pet Clinic was the first Fear Free Certified Practice in Oregon, is AAHA Certified, Certified Cat Friendly, and is looking for a stand-out Client Care Representative who fits with our amazing team. Our 12-doctor practice is open seven days a week, located in adorable Bethany Village. We're a full service small animal clinic, offering acupuncture, orthopedic surgery, full-stage wellness, laser therapy, endoscopy, ultrasound, and more.

Job Summary The Receptionist is the first and last contact that a client will have with the hospital and a key to creating first and lasting impressions. The Receptionist must have exceptional client service and communication skills, computer literacy, ability to handle payment and financial issues, ability to multi-task, a friendly attitude and confidence to deal with stressful situations. The Receptionist will support veterinarians, technicians, veterinary assistants, groomers and kennel staff in daily patient and client care.

Benefits We Offer

• Paid time off and paid major holidays for full-time staff
• Discount on veterinary care and products for your furry family members
• Yearly uniform allowance
• Medical, vision, and dental insurance options for full-time staff
• Education discount for staff who desire to become a Licensed Technician (some eligibility requirements)
• 401k retirement plan options with company match for all staff over 21 years old
• Life insurance and other benefit options available for full-time staff

How you'll make an impact

• Fill prescriptions refill forms and provide routine administrations instructions to clients.
• Maintain and uphold the Core Values and Mission Statement of MVP.
• Answer phones promptly and professionally using a multi-line phone system; answering client inquiries about basic animal care and routine procedures, questions about veterinary services and products, and provide knowledgeable advice about wellness, prevention, and diseases.
• Enter accurate charges; explain invoices to show value for care provided, stating all services and products provided before the total; echo doctors’ recommendations when checking out clients.
• Advise clients on flea/tick preventative, heartworm preventatives, pre-anesthetic testing, pain management, shampoos, home dental products, and other retail items.
• Note in medical records the details discussed during client conservations including the date, time, key points of the discussion and any required information.
• Verify the eligibility of clients with charge accounts.
• Greet clients and pets by name with a smile and a positive, solution-oriented attitude.
• Screen and route calls to appropriate staff; take and deliver messages promptly to appropriate staff, pulling medical records of patients so staff can properly document information.
• Check medical and computer records for accurate client addresses, phone numbers, e-mail addresses and scan appropriate new documents to patient’s medical records.
• Collect payment when services are rendered, including making change for cash payments, processing credit cards and getting proper ID for checks.
• Schedule appointments and surgeries according hospital scheduling guidelines and make surgery and appointment confirmation calls.

Required Knowledge, Skills and Abilities

• Ability to conduct oneself in a confident, calm, and professional manner with clients and staff when situations are stressful and/or focused on individual tasks.
• Demonstrated commitment to MVP core values.
• Computer knowledge required- keyboarding and use of communication tools (e-mail/internet).
• Must feel and express a genuine liking for animals and their owners and for working in an animal care field.
• Ability to handle varied and sometimes difficult conditions; will be exposed to highly emotional situations.
• Must have excellent spelling and grammar.
• Ability to display tact and respect with clients and team members, even when busy or hectic.
• Working knowledge of veterinary terminology- must be able to pronounce, spell, and know the meaning.

We put people first and never compromise on our values.

Apply today for immediate consideration!

Mission Veterinary Partners (MVP) is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.