Veterinary Receptionist Jobs

Ottawa Animal Hospital East has an opportunity for a Part Time Receptionist to join our team!

Location  2691 120th Ave.,Holland, Michigan 49424 (East); 620 Butternut Dr., Holland, Michigan 49424

Shift Details This is a part time position (under 30 hours/week) working full time. Saturdays are required.

East Location Hours Monday-Thursday 7am-7pm, Friday 7am-6pm, Saturday 7am-12pm

Pay Range $14.00 - $16.00/hour (based on experience)

Ottawa Animal Hospital East is a full-service, AAHA accredited veterinary medical facility, located in Holland, MI. We are committed to promoting responsible pet ownership, preventative health care and health-related educational opportunities for our clients. Your pets’ health and well being are very important to us, and we take every possible measure to give your animals the care they deserve. With our five skilled doctors on staff, we have over 100 years of veterinary experience to utilize for our patients.

Job Summary The Receptionist is the first and last contact that a client will have with the hospital and a key to creating first and lasting impressions. The Receptionist must have exceptional client service and communication skills, computer literacy, ability to handle payment and financial issues, ability to multi-task, a friendly attitude and confidence to deal with stressful situations. The Receptionist will support veterinarians, technicians, veterinary assistants, groomers and kennel staff in daily patient and client care.

How you'll make an impact

• Note in medical records the details discussed during client conservations including the date, time, key points of the discussion and any required information.
• Greet clients and pets by name with a smile and a positive, solution-oriented attitude.
• Verify the eligibility of clients with charge accounts.
• Fill prescriptions refill forms and provide routine administrations instructions to clients.
• Schedule appointments and surgeries according hospital scheduling guidelines and make surgery and appointment confirmation calls.
• Maintain and uphold the Core Values and Mission Statement of MVP.
• Collect payment when services are rendered, including making change for cash payments, processing credit cards and getting proper ID for checks.
• Answer phones promptly and professionally using a multi-line phone system; answering client inquiries about basic animal care and routine procedures, questions about veterinary services and products, and provide knowledgeable advice about wellness, prevention, and diseases.
• Advise clients on flea/tick preventative, heartworm preventatives, pre-anesthetic testing, pain management, shampoos, home dental products, and other retail items.
• Check medical and computer records for accurate client addresses, phone numbers, e-mail addresses and scan appropriate new documents to patient’s medical records.
• Enter accurate charges; explain invoices to show value for care provided, stating all services and products provided before the total; echo doctors’ recommendations when checking out clients.
• Screen and route calls to appropriate staff; take and deliver messages promptly to appropriate staff, pulling medical records of patients so staff can properly document information.

Required Knowledge, Skills and Abilities

• Must feel and express a genuine liking for animals and their owners and for working in an animal care field.
• Working knowledge of veterinary terminology- must be able to pronounce, spell, and know the meaning.
• Ability to conduct oneself in a confident, calm, and professional manner with clients and staff when situations are stressful and/or focused on individual tasks.
• Computer knowledge required- keyboarding and use of communication tools (e-mail/internet).
• Ability to handle varied and sometimes difficult conditions; will be exposed to highly emotional situations.
• Demonstrated commitment to MVP core values.
• Must have excellent spelling and grammar.
• Ability to display tact and respect with clients and team members, even when busy or hectic.

We put people first and never compromise on our values.

Apply today for immediate consideration!

Mission Veterinary Partners (MVP) is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Animal Focus Vet- ER has an opportunity for a Full-Time Kennel Assistant to join our team!

Location ER 5231 W. Charleston Blvd. Las Vegas, Nevada 89146

Shift Details Overnight hours 6pm-8am

Compensation $13 - $14.50 / hour based on experience

Job Summary The Kennel Assistant provides daily care, feeding and exercise of boarding and hospitalized animals. The Kennel Assistant also pays close attention to animals’ general health signs such as signs of stress and changes in eating or elimination habits, promptly notifying technicians and veterinarians when a pet needs medical attention. The Kennel Assistant interacts with clients in person and by phone and e-mail. Proper record documentation and accurate completion of boarding forms and cage cards is critical. The Kennel Assistant must pay close attention to details, understand, and follow proper feeding and sanitation procedures and monitor boarding and hospitalized pets.

Benefits We Offer

• Medical, vision, and dental insurance options for full-time staff
• Discount on veterinary care and products for your furry family members
• Yearly uniform allowance
• Paid time off and paid major holidays for full-time staff
• Life insurance and other benefit options available for full-time staff
• 401k retirement plan options with company match for all staff over 21 years old
• Education discount for staff who desire to become a Licensed Technician (some eligibility requirements)

How you'll make an impact

• Maintain and uphold Core Values and Mission Statement of MVP.
• Perform “TLC” play times or walks for clients who have requested it.
• Provide compassionate care to boarding pets and hospitalized patients.
• Move pets to yard or other areas so runs can be disinfected; return animal to correct run after the run is clean and dry; remove soiled bedding and take it to the laundry area; place clean bedding in runs; operate washer and dryer to clean kennel bedding and hospital laundry.
• Check-in animals for boarding, talk with owners, write specific feeding and medication instructions, play times, walks, additional services; record all information on boarding forms; place ID collars on all animals; record and label all personal belongings.
• Check out animals for boarding, talk with owners, return all personal belongings, and review boarding report card with client; give baths to animals that qualify for a bath before they go home.
• Mark records correctly for eating, drinking and elimination habits; feed and water animals according to schedules; administer medications to pets that require medications while boarding; administer flea and tick control on all animals.
• Report abnormal activity to doctors and technicians, pull patient’s medical record; recognize emergency situations, enlisting the aid of doctors and technicians.
• Wear personal protective equipment required for the area and maintain the personal protective equipment in good working order. Personal protective equipment includes goggles or face shields, aprons, full body aprons, gloves, boots and booties or other equipment assigned.
• Supervise animals when they are in the yard.
• Clean and disinfect cages, runs and yard as needed, using hoses and spray bottles of disinfectant. Use a squeegee to remove excess water; clean cat litter boxes and disinfect kitty condos; clean and disinfect all food and water bowls.
• Make medical records for animals needing a doctor exam, inform receptionists that there are now doctor charges, and a doctor discharge is needed; take pets to treatment area for all medical services to be administered.
• Walk through kennel area regularly, checking each pet for any abnormal activity such as vomiting, diarrhea or blood in the cage or in the run.
• Record medication instructions on the kennel medication board.

Required Knowledge, Skills and Abilities

• Knowledge of infectious diseases and how to control and prevent their spread.
• Must be in the process of obtaining or have attained a high school diploma or equivalent.
• Confidence around animals and pets.
• Must have reasoning, remembering, mathematics, and language ability (reading, writing, and ability to speak the English language) to perform the duties proficiently.
• Knowledge of proper animal restraint techniques.
• Must be 16 years of age or older.

We put people first and never compromise on our values.

Apply today for immediate consideration!

Mission Veterinary Partners (MVP) is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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