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Veterinary Receptionist- Emergency Jobs

Company

Valley Veterinary Care

Address , Weslaco, 78596, Tx
Employment type
Salary
Expires 2023-07-27
Posted at 11 months ago
Job Description
General Description of Position:
Looking for veterinary receptionist for Veterinary Emergency Hosptial. The receptionist is responsible to check-in patients and providing great customer service at the front of the house.
A very specific duty of the receptionist is to be able to differentiate the difference between an emergency and a routine office visit. Since the veterinary reception is the main means of communication between the medical staff and the clients, it is his or her job to communicate to the vet or vet techs any emergencies that walk through the door. Other tasks may involve keeping the waiting area clean and well organized, locking up at the end of the day, calling to confirm appointments and collecting and sending mail. Upon hiring, all new employees will be subject to a 90-day probationary period during which time employment may be terminated as determined by management. All requirements are subject to change by the employer at any time.

Reports to: Receptionist Manager/Hospital Manager

RECEPTIONIST DUTIES:
  • Being attentive to client and pet needs.
  • Identify and work compassionately with clients in various emotional states.
  • Provide top-notch customer service.
  • Answer and triage phone calls from clients.
  • Work patiently with distressed, frustrated or disgruntled clients.
  • Schedule appointments and schedule procedures.
  • Monitor client flow from check-in to discharge.
  • Check-in clients.
  • Monitor schedule and flow.
  • Client call backs.
  • Discharge patients.
  • Managing record requests between other hospitals and specialty practices.
  • Fill prescriptions.
  • Client education.
  • Ensure that daily deposits balances and accurate.
  • Process payment transactions.
  • Computer skills: Able to use Windows based computer systems, word processing, email, web search and other skills needed to effectively use the practice management software program.
  • Relay appropriate information to/from clients to doctors and/or management.
  • Assist in cleaning the hospital including but not limited to: keeping reception desk area and lobby clean and sanitary, taking out the trash and recycling, laundry, cleaning floors, bathrooms, exam rooms, kitchen and kennels if needed.
  • Maintain proper documentation in the electronic medical record.

WORK ENVIRONMENT:
Emergency Hospital,
Small animal hospital, work in front and back of hospital, high level of client interaction. Potential for exposure to zoonotic diseases and possible hazardous materials.

Overnight, daytime and mid-day shifts open
Continuing Education Requirements:
None at this time
Exempt or Non-exempt Status:
Non-exempt position