Veterinary Hospital Manager Jobs

We are looking for a Hospital Manager to join our team at Naperville Animal Hospital in IL!

Ideal candidates for this role have previous leadership operations experience in HR/people management, P&L/budgeting, strong organizational and planning skills, high levels of customer service and a proven track record of thriving in a fast-paced business operations environment. A background in the veterinary industry is preferred but not required. Open to operations leaders from retail, hospitality or other service and servant leadership-related industries.

Naperville is a walk in clinic so we are able to help any and all pets but this keeps us very busy. Candidates must be able to multi-task, work under stressful situations, have STRONG leadership skills and enjoy moving around the hospital vs. sitting at a desk. Naperville, IL is one of the top-ranked cities to live for families and the downtown area is amazing!

NVA hospitals offer a Comprehensive Compensation Package, Health Benefits, Pet Perks, and a fair Work-Life Balance! To learn more about our hospital, please visit our hospital website at: https://www.napervilleanimalhospital.com/

Job Summary

The Hospital Manager is a leader and an integral member of the veterinary hospital management team. The Hospital Manager partners with the Managing Veterinarian to provide a smooth and profitable operation by driving revenue and managing costs while creating a hospital culture based on high-quality patient care and exceptional customer service. Responsibilities include managing, planning, and coordinating the overall operations of the hospital, and cultivating a supportive and collaborative team environment. Given the management responsibilities and the face-to-face interaction with clients and employees, on-site attendance is considered an essential job function of this position.

Job Duties and Responsibilities

Leadership and Planning

• Participates in the planning and budget maintenance process.
• Establishes goals for the practice and staff.
• Acts as a champion for change and identifies, documents, shares, and promotes best practices.
• Creates the hospital schedule and manages labor costs to budget.

Operations

• Monitors computer systems and works with HelpDesk to resolve technical systems/equipment issues.
• Performs quality checks and reviews of client files.
• Develops and implements hospital policy, including DEA/Controlled Substances and OSHA compliance.
• Oversees employee benefits program and hospital insurance plans.

People Management

• Tracks and maintains current licensure for all DVMs.
• Partners with the Managing Veterinarian to address staffing needs including hiring, training, reviewing, and disciplining of staff.
• Implements performance-based incentive and rewards and recognition programs.
• Manages staff, including grooming and boarding staff if applicable.

Client Service

• Resolves client issues and escalations, and oversees client follow-up communication.
• Drives client visits through strategic client communication and local marketing efforts (i.e. Community).
• Demonstrates and reinforces the highest level of client service

Financial

• Manages hospital inventory and controls facility and administrative costs.
• Ensures payroll is accurately completed and submitted for all hospital staff.
• Performs other duties essential to the performance of the hospital as assigned.
• Manages accounts receivable and cash on hand, including performing invoice audit reviews.

Qualifications:

• Bachelor’s degree in business or related degree is preferred.
• Experience in a hospital setting in positions of increased responsibility is a plus.
• 3-5 years of experience in a manager role, including customer service experience.

Knowledge and/or experience in the following areas:

• Interpersonal skills with staff and clients, and works well in a team environment.
• Make decisions confidently and effectively.
• Problem-solving and resolution management skills.
• Oral and written communication skills.
• Conduct performance appraisals.
• Model a professional and courteous manner with staff and clients.
• Staff management including: coaching, developing, and motivating staff.
• Customer service strategies and effective marketing techniques.
• Basic computer skills i.e. Microsoft Office suite (Previous practice management software knowledge preferred).
• Delegate responsibility and achieve results with hospital team members.
• Reporting and data analysis.
• Manage time and tasks appropriately and remain flexible with assigned duties.
• HR policies and protocol development.
• Multi-functional operations including budget and labor management.
• Supervisory and leadership experience.

Equal Employment Opportunity

It is the policy of the company to afford equal opportunities to all applicants and employees regardless of race, color, religion, sex, national origin, age, non-disqualifying disability or status as a disabled or Vietnam era veteran.