Veterinary Assistant Client Care - Spay/Neuter Clinic

Description

Are you compassionate about animals and have a desire to speak for those who cannot?

We are seeking a self-motivated individual to join our dedicated team of passionate animal welfare professionals. For over 100 years, the Dumb Friends League has been working to end pet homelessness and animal suffering by providing a strong and steadfast voice for those who cannot speak for themselves. As the largest community-based animal welfare organization in the region, we care for more than 20,000 homeless pets and horses each year at our four facilities and are a national model in animal welfare.

Working in partnership with teams across the League, you will help prevent and alleviate animal suffering. Apply to join our fantastic team of Veterinary Assistants now!

Purpose of Position: Support high volume spay/neuter and vaccine services for owned cats & dogs in a variety of tasks including but not limited to administrative duties, customer service and assisting the veterinary team.

Responsibilities

• Assist technicians and veterinarians in with pre-surgical preparation.
• Monitor patient recovery following surgery.
• Clean, disinfect, and maintain surgical areas.
• Perform euthanasia related tasks including body care.
• Communicate with clients clearly and professionally regarding surgery and post-operative care.
• Operate League mobile unit vehicles, as assigned.
• Provide excellent customer service during surgical check-in and discharge.
• Generate accurate medical records and invoices.
• Administer medications as directed to cats & dogs presented for surgery.
• Maintain medical equipment and supplies.
• Contribute to and lead initiatives to improve processes and procedures.
• Perform medical treatments and diagnostics at the direction of technicians and veterinarians.
• Handle and move animals prior to and following surgical procedures, restraining animals as needed.
• Assist clients with scheduling and other inquiries.

People Care

People are the key to fulfilling our mission. Making internal and external patrons and their needs a primary focus is expected in all situations. This position interacts with and collaborates with employees at all levels of the organization. Communication occurs through face to face, telephone, and electronic interactions and may also include contact with the general public and League business partners. Communication and contact must be clear, understandable, cooperative, professional and respectful in all circumstances. Employees are expected to actively support a positive team environment, directly address conflict, and appropriately express concerns.

Competencies

Competencies are work behaviors and expectations necessary for successful job performance. They encompass knowledge, skills, abilities, attitudes, and actions. Additional definitions for competencies may be obtained from Human Resources.

Organizational Key Competencies

• Excellence
• Integrity and Ethics
• Emotional Intelligence
• Adapting to Change and Ambiguity
• Customer and Community Focus

Position Key Competencies

• Analytical Thinking
• Customer Service
• Conflict Management

Supervisory or Managerial Responsibility

• Volunteers

Travel

• This position requires travel to different work sites

Work Conditions And Physical Requirements

Handle and restrain animals of various sizes, weights, and temperaments. Subject to animal bites or scratches. Work performed in high noise level areas. Exposure to cleaning chemicals, fumes, dust, animal dander, and feces. Exposure to radiation in association with performing radiology procedures. Physical efforts require constant bending, stooping, standing, climbing stairs, and walking. Repetitive motion associated with medical and surgical care. Frequent lifting of animals and objects up to 40 pounds with reasonable accommodation. Exposure to the elements while performing high volume clinics in priority neighborhoods for extended periods of times.

Shift Details: 40 hours per week, four 10-hour shift

Full Time Benefits – Please visit our website for a comprehensive list of all offered benefits

• Flexible spending accounts
• League-paid Life and Short-Term Disability Insurance
• Benefits (medical, dental, and vision)
• And more!
• 401(k)
• Paid Time Off (PTO)
• Holiday Pay

Compensation: Starting at $20.00 - $20.90 /hour (starting pay commensurate with market, experience, and equity)

Requirements

Position Qualifications

Knowledge/Skills/Abilities

• Proficiency in Microsoft Office programs
• Ability to travel to multiple locations within target communities
• Ability to work in a team environment
• Strong interpersonal communication skills
• High attention to detail

Required

• Special Training, Certification or Licensure: Valid driver’s license with insurable driving record
• Work Experience: Professional experience in animal welfare/ working with animals
• Education: High school diploma or equivalent

Desired

• Veterinary assistant certification
• Experience working in a veterinary clinic or similar environment
• Working knowledge of current veterinary practices