Verification Representative Jobs

Job Overview

This position is responsible to verify applicable proper Federal and/or State licensing documentation for customers ordering prescription products. Researches and maintains customer license information using electronic databases. Responsible for reviewing and activating new customer accounts and for reviewing potentially fraudulent orders and communicating with external departments as Contacts needed. Contacts customers for additional information as needed. Interacts with Sales team and other internal divisions regarding customer orders for prescription products.

Key Responsibilities

• 10% Interact with Sales team and other internal divisions regarding customer orders for prescription products.
• 5% Participate in special projects and perform other duties as required.
• 60% Verify applicable Federal and/or State licensing documentation to release customer orders for prescription products. Contact customers via email and phone to verify additional information as needed. Review and activate new customer accounts and for reviewing potentially fraudulent orders and communicating with external departments as needed.
• 25% Document and update customer license information to ensure regulatory compliance.

Specific Knowledge & Skills

• Very good telephone etiquette and effective dispute resolution.
• General computer skills and ability to learn applicable computer systems.
• Ability to clearly document details of customer licensure information

General Skills & Competencies

• Ability to maintain confidential and highly sensitive information
• Good time management skills and the ability to prioritize work
• Very good written and verbal communication skills
• Ability to multi-task
• Customer service oriented
• Ability to work in a team environment
• Very good attention to detail and accuracy
• Very good Interpersonal communication skills

Work Experience

Typically 1 or more years of related experience.

Preferred Education

General education, vocational training and/or on-the-job training.

Travel/ Physical Demands

• Office environment. No special physical demands required.

Compensation

The posted range for this position is $36,000 - $63,000 which is the expected starting base salary range for an employee who is new to the role to fully proficient in the role. Many factors go into determining employee pay within the posted range including prior experience, current skills, location/labor market, internal equity, etc.

This position is eligible for an incentive not reflected in the posted range.

Other benefits available include: Medical, Dental and Vision Coverage, 401K Plan with Company Match, PTO, Paid Parental Leave, Income Protection, Work Life Assistance Program, Flexible Spending Accounts, Educational Benefits, Worldwide Scholarship Program and Volunteer Opportunities.

Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.

For more information about career opportunities at Henry Schein, please visit our website at: www.henryschein.com/careers