Venue Manager - Miami Area

Description:

Original X Productions (OGX), responsible for The FRIENDSTM Experience, The Office Experience, and Harry Potter: Magic at Play, will be opening an interactive walk through experience in the Miami Area in October of 2023. OGX is looking for a Venue Manager to hire and guide a team to run this experience. This temporary project-based role will run from approximately September 4th through. March 2024.

Job Summary:

This position will be responsible for delivering an exceptional guest experience and running an efficient day-to-day operation. With the assistance of an Assistant Venue Manager they will lead a team of front line supervisors and team members and must display compassionate and goal driven leadership. The ideal candidate thrives in a fast-paced environment, has experience working with a variety of personalities, has attention to detail to provide accurate information for financial and operational reports, experience onboarding and payroll processing, values creating a positive and fun work environment, and has strong communication and training skills.

The annualized pro-rated salary range for this position is $62,000-$66,000.

Responsibilities:

• Communicates company vision, customer-service expectations, corporate directives, and incentives to all location employees
• Recruit, interview, and hire daily operational staff including experiential personnel, box office, show services and other necessary personnel
• Assist in the training and creating reference materials for all operations staff
• Implement and promote operations policies, procedures, and standards
• Oversee the implementation and compliance of all health and safety protocols to ensure a safe and clean environment for staff and guests

• Oversee on-site day-to-day operations including, but not limited to: ticketing, POS management, attraction operations, guest services, custodial services, security services, on-site marketing, on-site groups & events, photo opportunities, and coat check
• Lead the MOD (Manager on Duty) rotation
• Oversee payroll and ensure on time and accurate payroll reporting weekly in partnership with human resources
• Develop, manage, and approve line schedules for all operations staff

• Overseeing the maintenance of all equipment and supplies to ensure all needs are met
• Responsible for meeting budgeted labor goals and adjusting the labor schedules based on demand. The Venue Manager will be expected to monitor and react to fluctuating staffing requirements.
• Any and all duties as assigned
• Ensuring property is well maintained, in working order and peak condition at all times by working with Property Management and Touring teams
• Monitor third party operators and vendors to ensure they provide services consistent with company standards
• Assists with special company projects as may be needed
• Enforces all rules and regulations; upholds proper levels of accountability and supports discipline in partnership with people and culture when standards are not met

Requirements:

• Bachelor’s degree or equivalent experience
• Maintains composure under pressure and enjoys working in a fast-paced and fluid environment
• Organized and detail oriented
• Ability to multitask effectively
• 2+ years of leadership experience in the operation of a successful revenue-generating hospitality and/or leisure business
• Ability to work evenings, weekends and holidays
• Exceptional communication skills, both written and verbal
• Must be fully vaccinated against Covid-19

Why work at OGX:

For us it’s all about the fans and creating experiences they will love. We create happiness. We are an equal opportunity employer and encourage people with disabilities and from other diverse backgrounds to apply.

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